Senior Product Operations I, Commonwealth

Axon•Washington, DC

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As the Product Operations lead for the Commonwealth, you will own the readiness and early market entry of TASER products across the region — spanning both in-market support for current devices and launch preparedness for upcoming products. You will translate the realities of Commonwealth public safety agencies into clear, actionable inputs for our product and operational plans. Partnering closely with internal teams, you’ll run structured pre-sales field trials, shape tenders and RFPs, and ensure local teams have the technical expertise, & tools to succeed. This is a highly autonomous role requiring technical mastery, market fluency, and disciplined execution. You’ll represent Commonwealth needs inside Axon, balancing fast-moving field demands with what we can deliver—so launches are clean, scalable, and built to win.

Requirements

4+ years in product management and/or product operations, with direct experience engaging customers and translating field needs into clear product and readiness outcomes.
Proven ability to operate autonomously in complex, cross-functional environments and build trusted relationships with senior stakeholders across Sales, Customer Success, Sales, Engineering, and Product/Engineering.
Experience supporting hardware products (devices, systems, or regulated equipment); familiarity with connected ecosystems (cloud-enabled workflows, integrations, device + software lifecycle) is a strong plus.
Ability to travel internationally as needed (25-35%)

Nice To Haves

Familiarity with connected ecosystems (cloud-enabled workflows, integrations, device + software lifecycle)

Responsibilities

Own Commonwealth Product Readiness: Lead the regional readiness for new TASER products entering the Commonwealth—ensuring local requirements (training, policy, procurement, compliance realities) are defined early and fully resourced for market entry.
Be the Regional Technical Product Master: Maintain deep technical mastery of current and upcoming TASER products in the Commonwealth—serving as the trusted in-market expert.
Shape Product Strategy: Represent Commonwealth realities in product planning & forecasts so roadmaps, launch plans, and enablement reflect regional constraints and drive real operational impact.
Bridge Sales and Product: Bring clarity and structure to fast-moving opportunities—aligning what’s promised externally with what can be delivered internally, and translating deal needs into readiness actions.
Drive Tender Success: Engage early in tenders and RFPs to shape requirements, guide response strategy, and position Axon to win high-impact opportunities across the region.
Build the Playbooks that Scale: Champion the core processes, tools, and repeatable playbooks that enable local teams to execute trials, readiness, and early lifecycle support consistently—so success doesn’t depend on a single