General Manager - Hotel Commonwealth

Sage Hospitality•Boston, MA

21h•Onsite

About The Position

At Hotel Commonwealth, nestled in the heart of Fenway, the core belief is that every guest’s story is unique, and service is tailored accordingly. Unscripted hospitality is central to turning every interaction into something memorable, authentic, and entirely their own. The hotel features stylish rooms and extraordinary suites with coveted views of Fenway Park, radiating legendary urban charm. The team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe. This role is an opportunity to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel, with the goal of creating unforgettable guest experiences. The General Manager holds overall management responsibility for the operation of the hotel, including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. The operation must be within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and always within the framework of all Company policies and procedures.

Requirements

A four-year college degree or equivalent education/experience
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel
Previous experience as Department Head at same facility
Advanced knowledge of the hospitality and business management fields
Considerable working knowledge of other major areas and the skill to integrate and communicate that information
Ability to study, analyze and interpret complex activities or information in order to improve known practices or develop new approaches
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction
Highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients
Excellent speech and written skills in order to communicate with managers, guests and employees
Excellent literacy skills necessary for reports, policies and procedures

Responsibilities

Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Set written priorities and key objectives for each department head quarterly including action plan and completion date.
Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Review and approve all expenses in "other expense" categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended.
Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
Communicate, counsel and assist in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Attend monthly department employee meetings whenever possible.
Conduct performance appraisal and personal development plans for management staff.
Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.
Assure recommendation and implementation of price increases on a timely basis.
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups.
Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees through leadership and example.
Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Regularly review individual productivity taking corrective action and guiding as needed.
Evaluate market mix and take action in order to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Monitor the success of F&B promotion programs.
Take corrective actions as required.
Monitor sales levels in order to take steps to reverse negative sales trends.
Maintain credit policies at Front Office, Sales and Catering.
Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.
Regular review of Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions.
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Assure that all Company policies and procedures are fully implemented throughout the hotel.