Hotel General Manager

Embassy Suites - Jacksonville • Jacksonville, FL

2d

About The Position

As General Manager, you will serve as the strategic and cultural leader of the hotel, overseeing all operations including guest services, housekeeping, engineering, sales, and food & beverage. You will work closely with ownership and brand partners to deliver exceptional guest experiences, uphold Hilton standards, and maximize operational performance.

Requirements

• Proven leadership experience as a General Manager or Assistant General Manager in a full-service hotel (Hilton experience preferred)
• Strong operational, financial, and business acumen
• Exceptional leadership, communication, and team development skills
• Hands-on, visible leadership style with a passion for service excellence
• Experience overseeing food & beverage operations
• Ability to drive results while maintaining a strong guest and team focus

Nice To Haves

• Knowledge of the Jacksonville market is a plus

Responsibilities

• Lead all day-to-day hotel operations with a focus on guest satisfaction, brand standards, and financial results
• Inspire, coach, and develop department leaders and team members to achieve operational excellence
• Foster a positive, inclusive, and service-oriented culture aligned with Hilton values
• Oversee budgeting, forecasting, and financial reporting to meet or exceed performance goals
• Ensure compliance with all Hilton brand standards and local/state/federal regulations
• Drive revenue through collaboration with sales and revenue management, maximizing occupancy and ADR
• Oversee food & beverage operations, including restaurant, catering, and banquet services
• Maintain strong relationships with ownership, providing regular updates and strategic insights
• Champion guest engagement initiatives, including the Embassy Suites signature breakfast and evening reception experience

Benefits

• Competitive salary and performance-based bonus structure
• Team Member travel discounts through Hilton
• Comprehensive benefits package including Medical, Dental, Vision, Employer-Paid Life Insurance, and 401(k)
• Be part of a company that values growth, development, and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees