Hotel General Manager

SR COMPANIES LLC•Inverness, FL

13d•$55,000 - $60,000

About The Position

Reflects the SRHM core value of the “Golden Rule” in all capacities (to owners, franchisors, SRHM, vendors, hotel guests and associates) as the hotel’s General Manager. Elevates the financial performance of the hotel by enhancing and improving the hotel experience specifically in customer service, asset condition, product quality and associate satisfaction. Manages all hotel functions including housekeeping, front-of-house, back-of-house, record keeping, payroll administration, purchasing, human resources, and property maintenance. Manages hotel rate and occupancy. Ensures that brand standards and expectations are consistently delivered. Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Manage the short-term and long-term financial and operational plans of the hotel which support the overall objectives of the company. Operate to meet or exceed the hotel’s annual budget expectations. 2. Monitor the performance of the hotel through verification and analysis of competitive benchmark statistics, property financial reports, guest and associate satisfaction systems. Initiate corrective actions as determined appropriate to the situation. 3. Maintain product and service quality standards through daily implementation of the SRHM 60/40 Rule… ensuring ongoing (daily) evaluations and investigation of problems, issues and complaints. Initiate corrective actions. 4. Establish and maintain a pro-active human resource function to ensure adequate staffing levels, employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. 5. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel. 6. Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests. 7. Implement/maintain two-way communication systems that cross departmental lines to reach all employees. 8. Develop new programs which result in an increased level of guest satisfaction and operational excellence. 9. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 10. Reward employees who meet or exceed guest expectations. 11. Work a flexible schedule to include weekends, holidays, nights and all crisis situations.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to exercise excellent communication, presentation, organization, time management and listening skills.
Ability to successfully interact with all levels of customers and hotel management.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to use analytical skills for measuring business potential and value to the hotel.
knowledge of Microsoft Office 365 (word processing, spreadsheet management, and email), payroll platform and human resource systems, and familiarity with brand specific property management system(s).
Requires a Bachelor's degree preferably in Hotel Management and a minimum 2 years' experience in hotel management.
Minimum 2 years' experience with Hilton or Marriott brand or similar.
Must possess a valid driver's license.

Responsibilities

Manage the short-term and long-term financial and operational plans of the hotel which support the overall objectives of the company.
Operate to meet or exceed the hotel’s annual budget expectations.
Monitor the performance of the hotel through verification and analysis of competitive benchmark statistics, property financial reports, guest and associate satisfaction systems.
Initiate corrective actions as determined appropriate to the situation.
Maintain product and service quality standards through daily implementation of the SRHM 60/40 Rule… ensuring ongoing (daily) evaluations and investigation of problems, issues and complaints.
Initiate corrective actions.
Establish and maintain a pro-active human resource function to ensure adequate staffing levels, employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests.
Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
Develop new programs which result in an increased level of guest satisfaction and operational excellence.
Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
Reward employees who meet or exceed guest expectations.
Work a flexible schedule to include weekends, holidays, nights and all crisis situations.