Senior Product Operations Manager

Datadog•New York, NY

2d•$164,000 - $205,000•Hybrid

About The Position

The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform, product operations drives consistency, efficiency, and quality across the organization. As a Senior Product Operations Analyst, you will help the product organization do its best work. You'll build and scale the processes, frameworks, and cross-functional workflows that enable PMs and their partners to ship effectively. This includes touchpoints with inbound, delivery, outbound workstreams in product development. This is a role for someone who thrives in the space between teams: driving alignment, removing friction, and ensuring that the operational foundations of the product org can keep pace with Datadog's growth. At Datadog, we place value in our office culture, the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Requirements

4+ years of experience in product operations, program management, or a related operational role.
Experience collaborating across multiple departments (Product, Engineering, Marketing, Sales, etc.) and aligning stakeholders with different priorities toward shared outcomes.
Track record of designing and implementing scalable, repeatable processes that drive adoption, not just documentation that sits on a shelf.
Experience communicating with and presenting to senior leadership at the Director+ level, both in writing and live settings.
Hands-on experience with product management tools and workflows (Jira, Confluence, or similar), with a willingness to build and improve tooling as needs evolve.
Experience working in ambiguous environments where you've had to define the approach, prove out value quickly, and iterate, not just maintain an existing playbook.
Demonstrated ability to lead through influence rather than authority, building trust and driving outcomes across teams you don't directly manage.

Nice To Haves

Experience in a B2B SaaS or high-growth technology company.
Experience in multiple functions (sales, engineering, product, operations, etc.)

Responsibilities

Drive launch readiness and execution. Own and drive operational excellence for product launches. This includes coordinating across Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure we are ready to bring quality products and support to our customers.
Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping, when, and what's needed from each team.
Lead product-wide communications and operational support for major moments including major conferences, all-hands meetings, and cross-functional forums. You'll also need to be comfortable representing Product Operations to leadership.
Drive centralized product knowledge and enablement, ensuring PMs and stakeholders have the tools, resources, templates, and context they need to succeed and making it easily discoverable.
Incorporate customer voice into the product development process by mining our customer feedback tools for high signal insights. Then partnering with PMs to drive inclusion in their product planning.
Build, refine, and scale core product operations processes. At its core this is meeting with stakeholders, identifying shared pain points and solving them for a distributed product org. You'll create the repeatable frameworks that let Datadog operate consistently across 30+ products.