Senior Manager, Product Strategy & Operations

ParetoHealth•Philadelphia, PA

9h•Hybrid

About The Position

As Pareto continues to scale, we're expanding our product portfolio, which will include the development of new alternative funding solutions. We are seeking a Senior Manager, Product Strategy & Operations to build and run the operating system that powers disciplined execution, strong partner performance, and scalable growth for the new solutions. This individual will serve as the internal integrator for a new Pareto product — translating strategy into cross-functional execution across underwriting, partner management, onboarding, client management, renewals, and governance. This is not a back-office operations role.

Requirements

Experience building operating infrastructure in complex, matrixed organizations.
7-10 years in health plan operations, level-funded, stop-loss, MGU, or adjacent risk-based environments.
Strong executive presence and ability to influence without authority.
Credible fluency in level-funded mechanics and stop-loss dynamics.
Experience managing TPA and/or carrier operational relationships.
High attention to detail with a bias for disciplined execution.
Comfort operating in fast-paced, ambiguous environments.

Responsibilities

Build the Product Operating System
Design and implement scalable workflows across underwriting, onboarding, renewals, customer and partner operations.
Establish governance cadence (SteerCo, OKRs, dashboards, decision logs).
Improve operational visibility and reduce friction as the business scales.
Ensure infrastructure supports 2–3x growth without operational instability.
Lead Operational Partner Management
Serve as day-to-day operational counterpart to TPAs and stop-loss carriers.
Run structured performance reviews and escalation processes.
Maintain accountability to service expectations and contractual mechanics.
Ensure operational readiness for new partner launches.
Translate Expansion into Execution
Own rollout plans for new TPAs, stop-loss carriers, markets, and program enhancements.
Align underwriting, commercial, product, operations, and finance stakeholders.
Identify risks early and drive resolution.
Deliver clean, on-time implementation of approved initiatives.