Senior Product Operations Manager

ParetoHealth•Philadelphia, PA

3d•Hybrid

About The Position

ParetoHealth is scaling its Cost Containment function: a multi-vendor ecosystem of point solutions, TPAs, and PBMs that requires tight operational coordination across data, systems, and internal teams. The CC Ops team is small and high-ownership. This role sits at the intersection of vendor data, internal tooling, and cross-functional reporting. The Senior Product Operations Manager owns the accuracy and flow of operational data across the entire Cost Containment program lifecycle. This is a technical, process-oriented role. You'll manage vendor reporting integrations, maintain Salesforce data hygiene, build internal dashboards, and drive automation across recurring workflows. You'll partner with Analytics, RevOps, and Data Engineering to keep our operational systems reliable and our internal stakeholders informed.

Requirements

4+ years of experience in an operations, implementation, product, or technical support role
Demonstrated experience administering or building out a technical system end to end (ticketing platform, CRM, automation library, etc.)
Experience working with messy, unstructured data across different systems and data sources.
Data Intake & QA: Comfortable with recurring vendor files; can independently identify missing rows, schema mismatches, and inconsistencies
Basic Python / SQL: Can write scripts or queries to clean, transform, and validate structured data
Workflow Automation Experience: Build multi-step automations in Make or Zapier; comfortable with triggers, conditional logic, and webhooks
Salesforce Hygiene: Can update, validate, and audit records and picklists; understands downstream impacts
Operational Dashboards: Can build and maintain dashboards tracking operational metrics; Tableau experience (or similar) preferred
Technical Documentation: Has built knowledge bases, configuration guides, or SOPs for technical workflows for non-technical audiences
Project Management: Manages concurrent workstreams, surfaces blockers early, keeps stakeholders informed
Ticketing / Support Systems: Experience administering Zendesk, Jira, or equivalent, including workflows, reporting, and training docs

Responsibilities

Manage recurring data intake from all Cost Containment vendors (enrollment reports & utilization files) and ensure completeness and accuracy before internal distribution
Partner with Analytics and Engineering to build and maintain automated pipelines for new vendor integrations
Identify gaps, anomalies, or inconsistencies in inbound data and investigate root causes with vendors or internal teams
Maintain structured data transformation logic (Python or SQL) to clean, reshape, and validate vendor files before loading into downstream systems
Own ongoing Salesforce updates for vendor enrollment status, picklist values, and CC program tracking fields
Consult with RevOps on workflow dependencies when operational changes require system updates
Support the rollout of CongaSign and other workflow automations within Salesforce to reduce manual handoffs
Build and maintain internal dashboards (Tableau) tracking enrollments, eligibility status, report receipt, and utilization across all CC programs
Generate and distribute regular reports to Account Management, Implementation leadership, and Underwriting
Own MCCI survey distribution in collaboration with Customer Operations; deliver results to Underwriting on schedule
Build and maintain no-code/low-code automations (Make, Zapier, or similar) to connect vendor data workflows and reduce manual steps
Document all automation logic so workflows are auditable and maintainable by others
Identify recurring manual tasks across CC Ops and propose automation solutions
Own technical configuration documentation, internal knowledge bases, and process SOPs for CC Ops workflows
Own and maintain a centralized technical wiki covering vendor configurations, integration requirements, edge cases, and troubleshooting procedures; keeping it current as programs evolve and ensuring teams can self-serve.