Senior Product Marketing Manager - Copilot Quality

Microsoft•Redmond, WA

3h•$106,400 - $203,600

About The Position

Microsoft is seeking a Senior Product Marketing Manager to help improve quality across the Copilot portfolio and support customer trust and sustained adoption. The role partners closely with engineering and product teams, connecting customer, competitive, evaluation, and product signals to identify meaningful improvements and inform product priorities and readiness. It works across product marketing, engineering, product management, research, data, customer feedback, sales, and other teams. The position requires developing a deep understanding of Copilot performance, product architecture, capabilities, and limitations. The manager will identify important quality issues, help shape evaluation frameworks, translate findings into product action, and communicate technical insights and recommendations to senior executives. The role also connects product performance to customer experience and translates findings into implications for marketing and sales. Microsoft describes its mission as empowering every person and organization to achieve more, and emphasizes growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

Master’s degree in Marketing, Computer Science, Business, or a related field and 3+ years of experience in business; or bachelor’s degree in one of these fields and 5+ years of experience in business; or equivalent experience.
Strong analytical and critical-thinking skills, including synthesizing quantitative and qualitative information and identifying material insights.
Clear written and verbal communication skills, including explaining complex technical findings and making practical recommendations to senior-level audiences.

Nice To Haves

Bachelor’s degree and 8+ years of experience, or master’s degree and 6+ years of experience.
Experience with AI products, evaluations, benchmarking, experimentation, or data-driven product development.
Experience using data, customer insights, research, or product signals to influence product strategy and prioritization, not only messaging.
Ability to connect product, competitive, customer, field, and technical signals rather than assessing them in isolation.
Strong technical curiosity and ability to quickly develop fluency in AI systems, product architecture, experimentation, evaluation methodologies, and telemetry.

Responsibilities

Unify product, customer, and competitive quality signals across the Copilot portfolio; standardize how quality is evaluated and communicated; and automate these practices with agentic workflows.
Identify and prioritize quality gaps across Copilot experiences, distinguishing isolated issues from broader patterns and emerging customer friction.
Partner with Product Management and Engineering to turn quality insights into product action and influence prioritization, experimentation, and ongoing improvement.
Help define and evolve evaluation frameworks and quality criteria that assess technical performance and readiness to deliver meaningful customer value.
Develop a deep understanding of product architecture, capabilities, limitations, and emerging experiences to understand the causes of quality issues.
Assess Copilot performance against key competitors, identifying areas of leadership, parity, and gaps and the factors driving those differences.
Establish automated feedback loops across Engineering, Research, Support, Field, and Marketing so customer and product signals inform development and prioritization.
Synthesize insights and data into views for senior leadership, surfacing progress, risks, emerging issues, and areas requiring attention.
Translate technical findings into clear implications for customers, marketing, and sales, connecting product performance to customer experience.
Embody Microsoft’s Culture & Values.