Senior Product Marketing Manager - Copilot Quality
About The Position
Microsoft is seeking a Senior Product Marketing Manager focused on Copilot quality. The role partners closely with engineering and teams across the Copilot portfolio to turn customer, competitive, evaluation, and product signals into meaningful product improvements. It combines product marketing with technical analysis, product management, research, data, customer feedback, and sales collaboration. The manager investigates how Copilot experiences perform, connects evidence across sources, identifies significant quality issues, and helps shape product priorities and readiness. The role calls for technical depth and the ability to communicate complex findings as clear insights and compelling recommendations to senior executives. The position is part of Microsoft's mission to empower every person and organization to achieve more and its commitment to an inclusive workplace.
Requirements
- Master's degree in Marketing, Computer Science, Business, or a related field and 3+ years of business experience; or bachelor's degree in one of those fields and 5+ years of business experience; or equivalent experience.
- Ability to explain complex technical findings clearly and make practical recommendations to senior-level audiences.
Nice To Haves
- Bachelor's degree and 8+ years of experience, or master's degree and 6+ years of experience.
- Experience with AI products, evaluations, benchmarking, experimentation, or data-driven product development.
- Experience using data, customer insights, research, or product signals to influence product strategy and prioritization, beyond messaging.
- Ability to connect product, competitive, customer, field, and technical signals rather than assess them in isolation.
- Strong technical curiosity and ability to quickly develop fluency in AI systems, product architecture, experimentation, evaluation methodologies, and telemetry.
- Strong analytical and critical-thinking skills, including synthesizing quantitative and qualitative information and identifying material findings.
- Clear written and verbal communication skills, including explaining complex technical findings and making practical recommendations to senior-level audiences.
Responsibilities
- Unify product, customer, and competitive quality signals across the Copilot portfolio, standardize their evaluation and communication, and automate related practices with agentic workflows.
- Identify and prioritize quality gaps across Copilot experiences, distinguishing isolated issues from broader patterns and emerging customer friction.
- Work with Product Management and Engineering to turn quality insights into product action, influencing prioritization, experimentation, and continuous improvement.
- Define and evolve evaluation frameworks and quality criteria for technical performance and customer value readiness.
- Develop a deep understanding of product architecture, capabilities, limitations, and emerging experiences to determine the causes of quality issues.
- Assess Copilot performance against competitors, identifying areas of leadership, parity, or weakness and the factors behind those differences.
- Establish automated feedback loops among Engineering, Research, Support, Field, and Marketing so customer and product signals inform development and prioritization.
- Synthesize data and insights into views for senior leadership, highlighting progress, risks, emerging issues, and areas requiring attention.
- Translate technical findings into implications for customers, marketing, and sales, connecting product performance to customer experience.
- Embody Microsoft's Culture & Values.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
