Senior Product Marketing Manager - Campaign Management & Outbound
About The Position
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are looking for a Senior Product Marketing Manager for outbound dialer and campaign management with deep domain expertise in predictive, progressive, and preview dialing as well as revenue execution for list management, proactive omnichannel engagement, and compliant outreach. You will be responsible for marketing and evangelizing the value and ROI of targeted outbound campaigns for collections, sales, and support use cases. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.
Requirements
- 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
- Bachelor's degree in Business or Marketing Management, MBA preferred.
- Strong communication skills, including excellent verbal, written, and presentation skills.
- Adept at working cross-functionally.
- Fast learner, detail-oriented, and must enjoy fast-paced work environments.
Responsibilities
- Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
- Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
- Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
- As Five9 competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities.
- Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
- Work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.
- Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.
- Represent Five9 at events, webinars, and other customer-facing activities.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
