Senior Product Manager

Zoom

1d•$124,000 - $271,200•Hybrid

About The Position

Responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience, boost customer value, and grow revenue. This role emphasizes data-informed decisions and contributes significantly to strategic goals. Ideal for someone with expertise in ecommerce practices, user growth, activation, experimentation, and monetization strategies aimed at maximizing value. About the Team Our team focuses on creating and improving eCommerce experiences and platforms for customers and partners. We empower small businesses with tools to grow and succeed online.

Requirements

8+ years of product management experience focused on eCommerce platforms
Applied knowledge of ecommerce best practices, user experience design, conversion optimization, and payment gateways
Understand SaaS business models, customer lifecycle management, and subscription-based revenue
Use data to interpret results, identify trends, and make well-reasoned, data-informed decisions
Work effectively with technical teams and explain technical trade-offs
Communicate clearly in writing and verbally across teams
Bring education in a related field or equivalent experience (advanced study welcome, not required)
Have experience with eCommerce platforms and CRM integrations
Be Familiarized with marketing automation tools

Nice To Haves

advanced study welcome, not required

Responsibilities

Developing and executing the ecommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights.
Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions
Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross-sell, and optimizing pricing and packaging options
Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities
Leading the end-to-end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration.
Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising.