Senior Product Manager

TD•Toronto, ON

8d•CA$115,600 - CA$163,200•Onsite

About The Position

The Product Management role is responsible for the end-to-end ownership of products and journeys, including strategy, discovery, delivery, customer experience, and business outcomes. The successful candidate partners closely with Technology, Operations, Digital, and Contact Centre teams to deliver high-quality capabilities that support both day-to-day operations and longer-term transformation priorities. As a Senior Product Manager, you will play a critical role in driving discovery, shaping strategy, and leading execution across a portfolio of products and journey capabilities. This role is focused on: * Delivering BAU and journey support features that enable front-line operations and improve customer outcomes * Translating strategic objectives into prioritized backlogs and deliverable increments * Ensuring alignment across the ART (Agile Release Train) to deliver measurable business value You will operate at the intersection of strategy and execution—ensuring the right work is prioritized, scoped, and delivered efficiently, while maintaining a strong view of end-to-end customer experience and ART success.

Requirements

Undergraduate degree or equivalent experience
7+ years of relevant experience in product management, digital, contact centre, or technology-driven environments
3+ years of Product Owner / Agile delivery experience
Strong experience in discovery, backlog management, and roadmap planning
Experience working in scaled Agile environments (e.g., SAFe) preferred
Strong product discovery and strategy development capabilities
Expertise in Agile delivery, backlog management, and prioritization frameworks
Ability to translate strategy into clear, actionable execution plans
Strong stakeholder management and ability to align across senior audiences
Data-driven mindset: performance analytics, OKRs, and outcome measurement
Strong understanding of operational environments (e.g., contact centre, digital, servicing)
Excellent communication skills—able to simplify complex concepts and influence decisions
High degree of ownership, accountability, and bias for action

Nice To Haves

CSPO or similar certification considered an asset

Responsibilities

Partner with senior leaders and stakeholders to support and execute a clear product and journey vision
Lead discovery activities to identify opportunities, define problems, and shape solution direction
Create and maintain a value-driven product backlog, continuously prioritizing features that deliver the highest customer and business impact
Define and align on roadmaps, MVPs/MMFs, and release plans in partnership with leadership
Ensure delivery of BAU enhancements and journey support features that improve operational efficiency and customer experience
Oversee user story design, refinement, and acceptance, ensuring alignment to Definition of Done and acceptance criteria
Manage development team (pod) backlog and delivery outcomes
Proactively identify and remove blockers to ensure efficient delivery
Lead defect management and prioritization to maintain product quality
Drive continuous improvement in customer and end-user experience through insights, analytics, and feedback
Translate enterprise and business strategies into clear product priorities and actionable delivery plans
Ensure alignment across the ART by coordinating dependencies, sequencing work, and optimizing outcomes
Balance BAU delivery, journey enhancements, and strategic initiatives within available capacity
Define and track OKRs and performance metrics, ensuring alignment to business outcomes
Lead and contribute to Quarterly Business Reviews (QBRs) and planning cycles (e.g., PI Planning)
Act as a key contributor to the overall ART success, ensuring alignment across teams, partners, and stakeholders
Build strong relationships with business, technology, operations, and control partners
Act as the primary point of contact and escalation for the development team
Facilitate alignment across stakeholders with competing priorities and objectives
Ensure timely engagement of partners to support delivery and implementation readiness
Actively communicate roadmap decisions, backlog priorities, and delivery progress to senior leadership
Ensure alignment with enterprise governance, risk, and compliance requirements
Monitor regulatory and industry changes; adapt product priorities accordingly
Embed strong risk management and control practices into product development and delivery
Partner with control functions on risk assessments, testing, and compliance requirements
Ensure all enhancements and features meet quality, regulatory, and operational standards
Identify, assess, and escalate risks and issues proactively
Foster a collaborative, high-performing, and inclusive team environment
Provide thought leadership and mentor team members and peers
Promote strong Agile practices and continuous improvement across teams
Support knowledge sharing and capability development within the ART
Act as a brand ambassador for the product organization and the bank