Senior Product Manager for Software and Analytic Products - Health Care Delivery
About The Position
CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approaches to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our teams build next generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers. The A&BC organization is looking to grow its Product function. Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in healthcare in the U.S. As a Senior Product Manager within A&BC, you will be responsible for leading the development and launch of AI and advanced analytic powered capabilities and applications for internal users. This role will support the Health Care Delivery Analytics team, building AI‑ and advanced analytics‑powered products that enable data‑driven decision‑making across care delivery settings (e.g., clinics, providers, operations, and care teams). These products will focus on improving clinical operations, access, quality, capacity, and efficiency through scalable, production‑ready AI solutions. This role requires a strong understanding of product management, data analytics, software applications, and business strategy. The ideal candidate will work effectively with cross-functional teams to bring analytics-focused products to production and scale. Additionally, as a Product Manager, you will support the dissemination of best practices (design thinking, agile methodologies and more) to support A&BC in its product transformation.
Requirements
- 5+ years’ experience in Product Management or Technical Product Management role
- 3+ years’ experience working cross-functionally with Data Science and/or Engineering teams
- 3+ years’ experience working with SMEs to uncover nuances in ambiguous system processes, preferably in healthcare or operational settings
- 3+ years’ experience with stakeholder management
- 3+ years’ experience working with Agile methodologies and software
- 3+ years’ demonstrated ability to drive outcomes in complex environment
- 2+ years’ experience building workflow and decision support capabilities that leverage AI, ML or other advanced analytics
Nice To Haves
- Strong verbal and written communication skills
- Self-starter interested in leveraging new AI tools and new technology to improve productivity
- Excellence in prioritization and aligning senior stakeholders on an unified vision
- Experience with healthcare operations (e.g., payor, provider), healthcare technology, or enterprise workflow efficiency tools in non-healthcare domains
- Experience with user adoption strategies and change management for frontline operations teams
- Strong Excel/SQL/analytics capability
- Proven track record of managing all aspects of a successful product throughout its lifecycle, especially in taking a product from concept through launch
- The ideal candidate should be passionate about improving healthcare delivery through data, analytics, and AI, and for contributing to transformational change across the healthcare system
Responsibilities
- Manage a diverse set of senior stakeholders across analytics, engineering, Health Care Delivery, and operations to align on priorities, goals, and roadmap decisions for AI‑enabled healthcare delivery products
- Conduct user research, usability testing, and SME interviews and cross functional stakeholder alignment to align on business needs and requirement
- Collaborate with designers to create UX flows, wireframes and designs
- Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
- Support engineering and data science teams to implement features by clarifying requirements, facilitating squad ceremonies, and helping technical team members to understand users and business needs
- Manage product backlog, facilitate problem solving, scoping, and prioritization across teams
- Run day-to-day planning and ceremonies, and champion Agile practices
- Clarify and coordinate dependencies with other teams and stakeholders
- Define, monitor and analyze product performance metrics, identifying opportunities for improvement and optimization
- Support business case for AI and analytics investments in Health Care Delivery, including value sizing, impact measurement, and trade‑off discussions
- Partner with end-users, stakeholders, and leadership to continuously evolve the product roadmap
- Demonstrate and support dissemination of best practices for product ways of working and champion change management
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
