Senior Product Manager | Client Technology

Raymond James•Saint Petersburg, FL

17h•Hybrid

About The Position

As part of the IT Product Management group, the Sr Product Manager will focus on delivering tools and applications that support advisor-client relationships, specifically focused on the secure client website and mobile app. The associate will have extensive knowledge and skills obtained through education and experience which will be used to identify, analyze, and document complex business requirements and processes using specific extensive input from industry and/or business units. The associate will demonstrate subject matter expertise, the ability to integrate domain knowledge into project work, and an understanding of financial services standards and practices and will serve as the primary point of contact on the most complex or escalated issues. The associate will coordinate projects across multiple departments and business units that have an enterprise impact.

Requirements

Three (3) to five (5) years of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams, and problem-solving with large, complex cross-functional systems and processes.
Direct experience managing client-facing websites and/or mobile apps with high visibility.
Champion voice of the customer through user research, usability testing, journey mapping, and personas.
Proven decision-making using qualitative and quantitative data.
Business planning and analysis—with a demonstrated ability to develop a product strategy and deliver detailed business requirements based on that strategy.
Concepts of risk management, issue tracking, change management, and requirements gathering.
Information technology support and technical documentation.
Clarifying system interface requirements and relationships.
User acceptance testing principles, with the ability to develop test plans and scripts.
Project planning and reporting and coordinating project activities across organizational lines.
Understanding of project management methodologies and fundamentals of the software development lifecycle.
Communicating system interface requirements and relationships.
Creating and interpreting process maps and flowcharts.
Interpreting client input, clarifying issues, and developing solutions.
Preparing various reports, summaries, surveys, and written recommendations.
Project planning and reporting and coordinating project activities across organizational lines.
Preparing and delivering written and oral presentations.
Facilitate information-gathering sessions, ensuring that all viewpoints, ideas, and problems are included in the project specifications.
Incorporate needs, wants, and goals from different business unit perspectives into project specifications.
Attend to detail while maintaining a big-picture orientation.
Ensure that all project activities have a focus on quality and adhere to any identified best practices.
Perceive information, linkages, and trends to apply this knowledge to assignments.
Solve problems with large, complex, cross-functional systems and processes.
Organize and prioritize multiple tasks and meet deadlines.
Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.
Incite enthusiasm, influence, and motivate individuals and project teams without organizational authority.
Provide a high level of customer service.
Communicate effectively, both orally and in writing, with all organizational levels.

Nice To Haves

Financial Services industry experience is preferred.
Some travel may be required.

Responsibilities

Lead complex, high visibility product initiatives for secure, client facing web and mobile platforms, operating with a high degree of autonomy and accountability while applying rigorous risk awareness and sound judgment.
Own and maintain product roadmaps and release plans for secure digital platforms, partnering with technology teams to prioritize features, manage dependencies, and ensure consistent delivery across web and mobile channels.
Works independently on difficult assignments that are broad in nature, requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions.
Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; conducts benchmarking activities to identify best practices; and recommends changes for improvement.
Defines project scope and requirements by collecting and analyzing information, interviewing subject matter experts (SMEs), observing operations, and using knowledge of business systems and processes.
Develops an understanding of the business case behind all projects, including the motivating factors for all stakeholders.
Develops and maintains release schedules, working with the technology team to prioritize features.
Collaborates with other business units and technology teams as necessary for release management.
Serves as a functional subject matter expert (SME); provides internal consulting services to assigned functional area(s); coordinates activities with other functional areas; and facilitates the implementation of cross-functional business system modules, models, and/or enhancements.
May serve a dual role as the point of contact for both business users and technical staff to discuss and clarify the interpretation of business requirements to technical specifications.
Partner with stakeholders such as financial advisors, operations, and legal and compliance to research, analyze and resolve business problems/opportunities.
Drives/leads efforts to plan and implement change initiatives. This includes developing rollout plans, training IT and operational support areas, and assisting in communications and documentation to support releases.
Assists in identifying requirements for each phase of testing and develops test plans and scripts, as required.
Prepares and delivers written and oral presentations to project stakeholders and presents at conferences and events, both one-on-one and in classroom settings.