Senior Product Manager, Business Technology

Ernesta•New York, NY

12h

About The Position

The Ernesta business technology team builds the technology solutions that power the end-to-end business operation of an industry-leading custom rug purchasing experience. This includes a custom-built order management system, manufacturing workflow tools, and delivery management systems. These systems work together to power a self-service-first purchasing experience that exceeds customer expectations before and after their rug purchase. As a Business Systems Product Manager, you will own the product vision, roadmap, and functional specifications for Ernesta’s in-house order management system. This is a custom-built system, not an off-the-shelf platform — which means you will be defining the domain model, writing detailed product specs, and making build-vs-buy decisions that directly shape what the system can do. You will serve as the bridge between business operations (sales, fulfillment, manufacturing, customer experience) and the engineering team, ensuring that every feature built faithfully represents how the business actually works while being mindful of future expansion.

Requirements

Proven track record of sequencing and delivering product roadmaps against business milestones and ability to make tradeoff decisions about scope, timing, and depth to ensure business hits its operational and financial goals.
Experience writing detailed functional specifications for transactional systems (orders, inventory, fulfillment, manufacturing) where the domain model directly determines product capabilities
Domain expertise in manufacturing, fulfillment, ERP systems, or e-commerce operations
Experience researching and evaluating off-the-shelf platforms such as NetSuite, Dynamics, Sage and making informed build-vs-buy tradeoff decisions
Experience working with system integration platforms and defining data integration requirements across multiple systems (e.g., Shopify, Salesforce, 3PL systems)
Basic SQL fluency sufficient to query production databases, validate data integrity, and understand system behavior is a plus
Ability to create rough wireframes and UX flows for internal tools using tools like Figma, Balsamiq, or similar. Polished design skills not required, but the ability to visually communicate the user experience flow is essential
Strong communication and collaboration skills to lead technology strategy discussions with both engineering and business stakeholders

Responsibilities

Own the product roadmap, prioritization, and feature backlog for Ernesta’s custom order management system and manufacturing system
Translate business goals and operational milestones into a sequenced delivery plan and prioritize features and capabilities based on business impact
Define the domain model for the ERP: what entities exist (orders, fulfillments, inventory, customers, SKUs, returns), how they relate to each other, and what business rules govern them
Partner with business leaders to define measurable outcomes for each product initiative (e.g., reduction in manual fulfillment effort, improvement in order accuracy, faster time-to-ship) and hold the roadmap accountable to those outcomes.
Create rough wireframes and UX flows for internal tool interfaces, collaborating with engineering to define screen layouts, navigation, and user workflows before development begins
Review engineering Technical Design Documents to ensure the physical data model and API contracts faithfully represent business intent