Senior Product Manager
About The Position
As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where teams triage, collaborate, and resolve high-stakes customer communication. This role is central to Front’s strategy: embedding Copilot into the moments that matter most in the Inbox (summarize, prioritize, draft, classify, route, and learn) while maintaining the speed, quality, and trust required for customer-facing work. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact. This is a high visibility role that interfaces regularly with our executive team.
Requirements
- 7+ years of experience in product management, or related roles, in a technology-driven environment.
- Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.
- Excellent product intuition and taste: You know what great looks like and push your team to achieve it.
- Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work.
- Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
- Excellent communication and collaboration skills: you can manage senior and executive stakeholders; you take control of the narrative and motivate your team; you inspire action with cross-functional partners.
- Execution-oriented: You’re comfortable managing many work streams and prioritizing; you know how to make smart trade-offs; you help teams ship on time and with excellent quality.
- Demonstrated fluency with AI: You’ve used or built AI tooling and understand the nuances of AI products.
Responsibilities
- Own the product vision, strategy, and roadmap for Front’s Copilot product, and how it can help our inbox users with their workflows. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Own the product vision, strategy, and roadmap for Front’s inbox workflows: triage, drafting/replying, assignment/routing, collaboration, and resolution — powered by Copilot. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product
- Lead end-to-end product development from problem definition through launch and iteration
- Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).
- Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.
Benefits
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home 3 days/week (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
