Senior Product Manager – Made-To-Order/Manufacturing Network

Fanatics Commerce•Atlanta, GA

13d•$128,000 - $160,000•Hybrid

About The Position

The Senior Product Manager, Made To Order & Embellishment owns the product strategy, roadmap, and delivery for the systems powering Fanatics Commerce's made-to-order decoration network. The platform includes the Shop Floor execution platform, Work Order management within the ERP, and integrations connecting order intake, decoration execution, and fulfillment. This senior individual-contributor role works with engineering, supply chain operations, manufacturing leadership, and ERP/WMS teams to improve throughput, quality, and speed across embroidery, screen printing, tackle twill, heat press, and sublimation operations. The role is accountable for the MTO and Embellishment platform's capabilities, operator experience, stakeholder alignment, and integrations supporting eCommerce and wholesale operations. It translates business needs into product requirements, epics, and success metrics, and leads backlog prioritization with engineering. The position also supports platform modernization, AI-enabled innovation, operational visibility, and continuous improvement, while ensuring compliance with global SDLC, privacy, and security standards. The role is hybrid, with the primary place of performance at the Company's office in Jacksonville, Florida; Tampa, Florida; or Atlanta, Georgia. It currently requires in-office presence Tuesday, Wednesday, and Thursday.

Requirements

At least 7 years of product management experience, including at least 3 years in manufacturing, supply chain, or operations technology.
Hands-on ownership of a manufacturing execution system (MES), WMS, or similar operational platform; ideally in a high-SKU, make-to-order environment.
Experience working within or alongside an ERP program, with strong working knowledge of Work Order or production-order constructs and their underlying data models.
A track record of delivery in complex, multi-stakeholder environments where operations teams are the primary customer, including cross-functional alignment across technology, operations, and finance.
Strong process-mapping and requirements-decomposition skills, including the ability to translate operational realities into clear system requirements while preserving shop-floor process fidelity.
Technical fluency to have substantive conversations with engineers and integration architects and interrogate data pipelines, integration events, and system architecture without needing to write code.
Ability to define metrics, build and interrogate dashboards, and use quantitative insights to prioritize roadmaps and identify root causes before escalations.
Focus on operational outcomes over feature delivery, with willingness to engage in details and a record of owning defined product surfaces end-to-end as a senior individual contributor.
Ability to apply AI and technology, use data and digital tools to inform decisions, adapt to new technologies, and contribute to innovation and continuous improvement.

Responsibilities

Own the product strategy, roadmap, and delivery for the systems powering the made-to-order decoration network, including Shop Floor execution, ERP Work Order management, and related integrations.
Partner with engineering leads, QA, and operations teams to scope platform scalability and ensure integrations are delivered on time, to specification, and with minimal production disruption.
Manage dependencies and alignment across stakeholders and complex programs spanning Operations, Process Engineering, Art, Finance, and software vendors.
Collaborate with project managers and software vendors on migration to a new Shop Floor Control platform, ensuring requirements, processes, and delivery meet schedule and budget milestones.
Ensure orders from eCommerce, wholesale, and in-venue channels are created, routed, tracked, transferred, and closed accurately throughout the manufacturing lifecycle.
Build visibility and exception-management tools for production supervisors and network planners to keep orders on schedule during peak and high-velocity periods.
Own decoration-network routing logic so orders reach appropriate internal or third-party decorators at the right time, with capacity signals and KPI tracking to surface exceptions.
Plan for peak events and operational resilience to protect on-time delivery during high-stakes sports calendar periods.
Champion AI-powered approaches and use data and experimentation to identify automation, cost-saving, and operational-efficiency opportunities.
Modernize legacy integration platforms by replacing fragile point-to-point connections with scalable, observable integrations.
Onboard third-party decorators and build routing intelligence so the decoration network can scale without proportional increases in operational overhead.
Translate business needs into product requirements, epics, and success metrics, and lead backlog prioritization with engineering teams.
Monitor platform health and ensure integration events and data flows are observable, measurable, and actionable.
Ensure platform work complies with global SDLC, privacy, and security standards.