Senior Product Manager
About The Position
At Loblaw Digital, our customers expect the best from us, whether it's building innovative online shopping experiences or designing impactful apps. From our Downtown Toronto office, we've created leading eCommerce experiences in online grocery shopping, beauty, pharmacy, and apparel. As a Senior Product Manager on the Fulfilment Platform Team, you will be responsible for shaping the end-to-end product experience to enable efficient, reliable order processing, inventory handling, shipping, and delivery. This role directly impacts both internal teams (operations, supply chain, warehouse) and external customers. You will translate business needs and customer expectations into a clear product vision, strategy, and execution, ensuring the delivery of scalable, cost-effective fulfilment solutions aligned with broader company goals.
Requirements
- Experience: Typically 5+ years of Product Management experience, some experience in eCommerce platform or fulfilment-oriented products or environments preferred.
- Domain knowledge: Familiarity with fulfilment processes (warehousing, inventory management, picking & packing, shipping, last-mile delivery) is preferred.
- Strategic + execution capability: Able to think long term, set a coherent strategy, while still being hands-on to drive execution, make trade-offs, and deliver results.
- Data-driven mindset: Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions.
- Cross-functional leadership: Proven ability to work across operations, engineering, design, supply chain, with strong stakeholder management.
- Prioritization & problem solving: Strong at breaking down problems, defining the minimum viable solution, making high-judgment trade-offs, working in fast-paced / ambiguous environments.
- Communication: Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams.
- Agile / Product practices: Comfortable with agile methodologies, backlog grooming, user story writing, iteration.
Nice To Haves
- Experience in eCommerce, grocery, or retail fulfilment settings.
- Experience with platform-level work (services, shared utilities) in fulfilment tech stack.
- Familiarity with sustainability, regulatory, or safety compliance in warehousing / logistics.
- Exposure to modern technologies: robotics, automation, warehouse management systems (WMS), real-time tracking, etc.
Responsibilities
- Lead the fulfilment product roadmap: define vision, strategy, priorities, and milestones in collaboration with cross-functional stakeholders (operations, supply chain, technology, logistics, customer service).
- Translate customer, operational, and business needs into clear product requirements, user stories, specs, and metrics.
- Oversee the delivery lifecycle: work with engineering, design, operations to deliver features and improvements, ensuring quality, timeliness, and alignment with business goals.
- Own key fulfilment KPIs / metrics (e.g. order accuracy, lead time, cost per order, warehouse utilization, on-time delivery) — define, track, report, and iterate based on results.
- Identify and prioritize opportunities for automation, process improvements, scaling fulfilment capacity — balancing trade-offs of cost, speed, reliability.
- Perform quantitative and qualitative analysis (data, feedback from operations teams, customer insights) to make informed product decisions.
- Manage stakeholder relationships: ensure visibility into roadmap, trade-off decisions, risks; negotiate priorities with business leaders.
- Ensure compliance, safety, sustainability, and regulatory considerations are incorporated into fulfilment product designs.
Benefits
- Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
- Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
