Senior Product Manager- Electronic Access Services

OCLC•Dublin, OH

2d•Hybrid

About The Position

The Senior Product Manager is a strategic leader responsible for shaping the future of libraries worldwide. This visionary product leader thrives at the intersection of strategy, innovation, and execution. This position defines the strategy, drive releases, collaborate across global teams, and ensure our digital services deliver exceptional value to our users and stakeholders.

Requirements

Bachelor’s degree in a relevant field or equivalent experience.
7–10+ years total experience in product management or closely related fields
2–4+ years of experience managing people (e.g., product managers, product owners, or cross-functional teams)
Proven success managing complex data-centric products with cross-functional teams.
Strong analytical, strategic thinking, and decision-making skills.
Excellent communication and stakeholder engagement abilities.
Familiarity with electronic resources in libraries and content publisher ecosystem
Familiarity with authentication technologies such as SAML, OAuth, and OpenID Connect

Nice To Haves

Experience in the library, archives, or cultural heritage sectors.
Knowledge of OCLC products and services.
Experience with AI/ML, data visualization, or workflow automation tools.

Responsibilities

Defines and owns the product vision, strategy, and roadmap.
Serves as the subject matter expert and thought leader.
Partners with senior leadership to align product goals with organizational strategy and market opportunities.
Represents OCLC at industry events, conferences, and customer forums.
Manages relationships within the user community, user groups, and provides training and support to the sales and support team; may assist in significant sales calls
Leads the end-to-end product lifecycle: from discovery and ideation to launch and iteration.
Collaborates with engineering, UX, marketing, and sales to deliver high-impact features and enhancements.
Uses data-driven insights, customer feedback, and market trends to inform prioritization and product decisions.
Collaborates with business development and sales teams to respond to Requests for Proposals (RFPs).
Develops pricing strategies and product positioning plans which contribute to maximizing product growth.
Engages with customers, partners, and internal stakeholders to deeply understand market needs.
Monitors competitive landscape and emerging technologies to identify opportunities for differentiation.
Drives customer adoption, satisfaction, and retention through continuous improvement and innovation.
Leads and mentor a team of product analysts and cross-functional contributors.
Fosters a culture of collaboration, accountability, and continuous learning.
Communicates product plans, progress, and performance to internal and external stakeholders.

Benefits

Competitive compensation that reflects your unique contributions—performance, experience, and skills
Exceptional benefits, including best-in-class health coverage
Retirement plans with generous company contributions
Commitment to your overall well-being
Free use of our on-site fitness center, gym sports, group exercise classes, and game room
Onsite catering and cafeteria subsidized by OCLC
Health and wellness events
Work environments with individual and team spaces and the latest technology tools
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships