Senior Product Manager - New Product. Global Legal Tech SaaS. Remote.

Actionstep

9d•Remote

About The Position

Actionstep is a SaaS company specializing in Legal Practice Management software, with a global customer base of more than 50,000 and a team of over 300 across the USA, Australia, UK, Canada, and New Zealand. The Senior Product Manager will maintain assigned products and manage product planning, requirements, and development of new features, functionality, and integrations. The role is responsible for delivering value-based products informed by customer insights, and for establishing product vision and strategy, product governance, and senior stakeholder communication. The role focuses on building and launching B2B SaaS products, including AI-powered capabilities, and owning strategic product direction grounded in commercial rationale and research. The Product Manager will guide product discovery and development, maintain roadmaps, coordinate launches, and work with engineering, design, research, customers, partners, and stakeholders across a global, matrixed organization. The position is remote and involves travel to engage with the team and participate in cross-functional meetings and working sessions.

Requirements

At least 5 years of SaaS product management experience building enterprise products.
A proven track record of bringing products to market and delivering features aligned with company goals and strategy.
Proven ability to bring AI-powered products to market beyond generic AI features, with an understanding of defensible and hard-to-copy AI capabilities.
Expertise in driving product development processes using agile methodologies.
Experience with product management tools such as Azure DevOps, Notion, Pendo, and Miro.
Strong understanding of user-centered design, experience working closely with design and UX teams, and ability to create excellent user experiences.
A strong track record of delivering successful product launches within strict timelines.
Ability to investigate business or technical problems and find pragmatic solutions.
Strong project management skills, including identifying needs, breaking objectives into key results and initiatives, delivering value through short- and long-term initiatives, and advancing multiple workstreams in parallel.
Strong understanding of product lifecycle management, user experience design, and market analysis.
Hands-on experience creating product roadmaps, collaborating with stakeholders, leading cross-functional teams, and making data-driven decisions.
Working experience creating, prioritizing, and recommending epics and features.
Ability to work remotely and travel to engage with the team and participate in cross-functional meetings and working sessions.
Working knowledge of application performance and analytics.
Experience researching, defining, and documenting market, product, and platform requirements.
Strong understanding of customer needs and pain points, and experience with similar technologies.
Ability to track project progress and initiatives in alignment with the roadmap.
Ability to work both independently and as part of a team, manage multiple workstreams, and manage workload using effective time-management practices.
Strong communication, interpersonal, teamwork, and collaboration skills.
Suitable criminal record check.
Ability to build trust and negotiate with senior teams across functions and geographies, influence stakeholders without direct authority, and work effectively independently and cross-functionally.
Excellent written and verbal communication with internal and external audiences at various levels and functions.
Positive, determined, empowering approach, with appreciation for direct communication and active listening.

Nice To Haves

Exposure to the legal industry, including working with lawyers and law firms.

Responsibilities

Build and launch successful products in a B2B SaaS company, working with enterprise customers and serving multiple user and business personas.
Build and bring AI-powered features and products to market, taking AI/ML-driven capabilities from concept through go-to-market.
Own delivery of strategic product direction based on commercial rationale and insights.
Coordinate feature launches, including testing, documentation, training rollout sequencing, customer communication, and adoption measurement.
Gather, organize, and prioritize product ideas and feature requests, and maintain part of the product roadmap.
Design product enhancements and communicate designs using appropriate product artifacts and presentations.
Create product management artifacts, including opportunity briefs, prioritized roadmaps, product specifications, user stories, wireframes, and customer-facing documentation.
Work toward stretch goals in fast-paced, cross-functional teams.
Understand technical elements and explain them to non-technical audiences.
Lead, motivate, and develop engineering and design team members.
Lead and participate effectively in a collaborative, matrixed global organization.
Follow industry trends by exploring complementary products, meeting partners, and investigating technologies.
Contribute to company-level product planning by developing and evaluating concepts, turning them into specifications, and supporting the strategic product roadmap.
Work with product research on data gathering, competitive reviews, customer analysis, and market sizing.
Build and maintain strong relationships with internal and external parties and communicate transparently and proactively.
Contribute constructively to customer, partner, and internal meetings.
Lead and participate in customer discovery, beta programs, and user research with legal professionals to understand workflows and pain points.
Represent Actionstep at customer-facing webinars and industry conferences, building relationships and translating feedback into product improvements.
Pursue professional development, act as a thought leader, stay current with industry best practices and technologies, and assist with process improvement.
Identify and participate in continuous improvement of team processes and contribute to a strong department culture through knowledge sharing.
Follow health and safety procedures, report hazards and incidents, and participate in safety and wellbeing initiatives.
Undertake other reasonable duties within the scope of the role.