Senior Product Manager

Hiya•Seattle, WA

2d•$188,000 - $230,000•Onsite

About The Position

The Protect team at Hiya builds products at the intersection of voice, telephony, and artificial intelligence. Our work spans both audio intelligence (e.g., deepfake detection, fraud intent detection, etc.) and conversational AI, specifically on voice AI agents that enhance protection and productivity for consumers in their mobile devices. We train our own proprietary models and use third-party solutions to complement our core offering. Our products need to delight the end-users while at the same time provide strategic and commercial value to our telecom operator partners. As a Senior Product Manager, you will have a key role in the team by leading one (or multiple of) these products. We are looking for someone that can work both at a strategic level, defining the vision and “why” we build what we build, while at the same time is very hands-on in the product development process, working side by side with engineers with a very clear “builder” mentality, going deep into the technical details of the solution. The core of this role is not aimed at managing a backlog, running sprint plannings and standups and writing PRDs. This is a role that needs to be close to our customers to understand what they want, transform uncertainty into clarity, connect dots, build a product vision and execute it. You will own the product end-to-end.

Requirements

At least one of the following experiences: (1) worked in product management at a venture-backed startup, (2) you have been a founder or early employee in a startup and were close to the product or (3) you have been a management consultant (MBB) and can prove that tech is not a new thing to you.
Likely have a technical background either by education or professionally.
Strong sense of urgency when you execute and instill that to the people that surround you.
The idea of building AI solutions that will impact millions of people in their day-to-day communications excites you.
Comfortable with ambiguity and uncertainty and you embrace autonomy, charting your own path and knowing when to ask for help.
Very curious and like to understand how things work and are not afraid of trying or learning new things very fast.
Your way of working includes AI at its core to multiply the speed and quality of what you do.
Close to the tech and AI ecosystem and you feel an urge to test the last model or product that was just launched.
Excellent communication skills both written and spoken and you are able to structure your thoughts clearly to deliver your ideas to people.

Nice To Haves

Experience with AI or voice AI either at the model, orchestration or application layer.
You have launched successful products before as PM.
You can show something you have built yourself without an engineer.
You have done something out of the normal in your life that shaped you to be who you are today.

Responsibilities

Talk a lot to customers (telecom operators) and understand what they want and why.
Form a product vision to solve our customers and users problems.
Prioritize ruthlessly, say “no” a lot and make sure that everyone (team, customers and internal stakeholders) understands what we are doing and why.
Work closely with other teams at Hiya, in particular: With our Engineering team to execute the vision, being hands on, setting priorities and prototyping ideas yourself. Sometimes creating your own PRs.
With our Research team to prioritze our model training roadmap.
With our Revenue team to uncover customer needs, price our products and support them in customer-facing meetings and events.
With our Legal team to understand how regulation shapes our product.
With our Finance team to work on our product economics, business cases and investment decisions.

Benefits

Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 3x per week