Senior Product Manager - Payments

Clio•Vancouver, BC

1d•CA$137,500 - CA$186,100•Remote

About The Position

Clio is seeking a Senior Product Manager to join its FinTech Team, focusing on payments, a key investment area and cornerstone of the company’s future growth. The role can be performed remotely across Canada or the US, with some exceptions. The successful candidate will use product management expertise and fintech experience to shape the product’s trajectory. Working with Developer and Designer counterparts as a product triad, the Senior Product Manager will drive outcomes in their product area, develop and evangelize a strategic roadmap aligned with direction from the Senior Director of Product, and identify and prioritize opportunities using customer and market research, business cases, data, and company objectives. The role requires deep knowledge of users and markets, including ongoing communication with existing, churned, and prospective customers. The Senior Product Manager will also coach and mentor other Product Managers and contribute to the development of the product function. Clio describes its product culture as mission-driven, collaborative, empowering, and focused on developing product managers and leaders. The company emphasizes a human and high-performing workplace where employees can bring their whole selves to work. Clio is committed to diversity, equity, inclusion, belonging, and accessibility, and provides accommodations during recruitment. Its stated salary range for the role is $137,500 to $186,100 CAD, with placement based on geographic region, experience, and skillset.

Requirements

Fintech background, preferably in payments, billing, and accounting, with solid financial literacy skills.
Experience independently developing a strategic roadmap with measurable business impact.
Experience learning from both successes and failures and applying those learnings.
Ability to work collaboratively without ego.
Ability to build strong relationships with stakeholders at all organizational levels.
Experience using data to inform decisions without succumbing to analysis paralysis.
Ability to thrive and deliver amid ambiguity and changing circumstances.
Ability to understand customers’ perspectives and operate with empathy.
Enthusiasm for learning a new, complex domain and humility to ask for help when needed.
Track record of breaking down objectives into initiatives and delivering to customers at scale.

Nice To Haves

Proven experience participating in building and scaling a payments business.
Demonstrable experience independently obtaining answers, insights, and data from a variety of data analytics tools.

Responsibilities

Work with Developer and Designer counterparts to drive successful outputs and outcomes in the product area.
Develop a strategic roadmap with peers, aligned with the overarching strategy set by the Senior Director of Product, and evangelize it throughout the company.
Lead customer and market research, identify opportunities, develop unbiased business cases, and prioritize initiatives in support of Clio’s mission and annual OKRs.
Build conviction in investment initiatives and pivot when priorities or information change.
Maintain ongoing communication with existing, churned, and prospective customers and develop a deep understanding of users and relevant markets, complemented by quantitative data.
Coach and mentor other Product Managers and contribute to the continued development of the product function.

Benefits

Competitive, equitable salary.
Top-tier health benefits.
Dental insurance.
Vision insurance.
Hybrid work environment; local employees in listed cities are expected to work in the office at least twice per week.
Flexible time off policy, with 20 days off per year encouraged.
$2,000 annual counseling benefit.
RRSP matching.
RESP contribution.
Clioversary recognition at 3, 5, 7, and 10 years.