Senior Product Manager

ASSYST, Inc.•Baltimore, MD

16h•Hybrid

About The Position

ASSYST is seeking a Senior Product Manager to support our client project in Baltimore, MD. This role involves collaborating with policymakers, eligibility staff, IT teams, program administrators, and beneficiaries to align technology, policy, and operations with user needs. Key goals include reducing procedural terminations, increasing ex parte renewal rates, lowering administrative burden on eligibility workers, and improving overall service delivery. This role serves as both a domain expert and team lead, owning product vision, KPIs, prioritization, and delivery while strengthening long-term product management capabilities within the organization.

Requirements

7+ years of Product Management experience, including work in regulated or large-scale environments (e.g., government, healthcare, financial services).
2+ years in a product lead role owning product vision, roadmap, and cross-functional delivery.
Proven experience delivering digital products or features end-to-end with measurable outcomes.
Ability to navigate complex environments involving regulatory, policy, operational, and technical constraints.
Strong experience in defining product vision, success metrics, roadmaps, and prioritization frameworks using data and user research.
Experience with iterative, incremental product delivery.
Skilled in translating business needs into workflows, user stories, and acceptance criteria.
Strong communication skills across executive, technical, and operational audiences.
Ability to collaborate effectively with cross-functional teams and maintain momentum in complex environments.

Nice To Haves

Knowledge of Medicaid, CHIP, SNAP, TANF, or similar public benefits programs and eligibility workflows.
Experience in the public sector, healthcare, or mission-driven organizations.
Familiarity with federal/state compliance, CMS regulations, and procurement processes.
Experience with agile delivery, service design, or government modernization frameworks (e.g., U.S. Digital Services Playbook).
Experience working with human-centered design teams and translating research into product decisions.
Experience defining and managing KPIs/OKRs using analytics and experimentation.
Exposure to AI-assisted workflows or automation in regulated environments.
Experience managing vendors or contractor teams.
Experience mentoring teams and building product management capabilities.
Knowledge of accessibility standards and inclusive design practices.
Relevant certifications such as CSPO, SAFe, or equivalent.

Responsibilities

Serve as Senior Product Manager, providing strategic leadership across policy, operations, eligibility, and IT functions.
Define and manage product vision aligned with Medicaid program goals and compliance requirements.
Establish and track KPIs tied to beneficiary and operational outcomes (e.g., renewals, retention, reduced administrative burden).
Drive prioritization using user research, performance data, policy constraints, and technical feasibility.
Engage stakeholders across program staff, IT, leadership, and external partners to communicate insights and secure alignment.
Translate user needs, operational challenges, and policy requirements into product roadmaps, backlogs, and acceptance criteria.
Partner with cross-functional teams (engineering, design, policy, and business analysts) to deliver implementation-ready features and manage delivery through launch and measurement.
Convert research insights and service design artifacts into actionable product and technical improvements.
Ensure all solutions meet regulatory, accessibility (Section 508/WCAG), and security requirements.
Promote agile, iterative delivery practices and support organizational capacity building.
Mentor team members and champion modern product management practices.
Follow MHBE PMO policies, security standards, and change control processes.