Senior Product Manager - Strategic Client Programs

Gifthealth • Columbus, OH

7d

About The Position

Gifthealth is seeking a Senior Product Manager, Strategic Client Programs to serve as the dedicated product lead for one of its largest client accounts. The role shapes the client’s program and owns the product conversation from understanding client needs through the work delivered by engineering. It is a senior individual-contributor position with significant influence and a high communication bar; Gifthealth is hiring two people for this role, each dedicated to a single top-tier account.

The position supports the Product department and reports to the Director of Product, Client Success. It works to align the client program with organizational goals, operational excellence, and compliance standards. The role partners regularly with the strategic client, client success leads, engineering, and platform product. It is full-time, with typical business hours, and may require flexibility for client escalations and client-facing meetings. Work location is to be confirmed by HR; the posting lists on-site, hybrid, or remote as possibilities.

The salary range is $122,000–$154,000. Gifthealth is an Equal Opportunity Employer and is committed to an inclusive environment. The company encourages candidates who do not meet every listed requirement but believe they would be a good fit to apply.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 6 years of product management experience, including ownership of products tied to enterprise customers or large accounts.
• Outcome-oriented approach, with the ability to identify the intended change and demonstrate whether it was achieved.
• High agency, including taking ownership of finding answers and bringing options when blocked.
• Ability to work comfortably with ambiguity, identify meaningful signals in unstructured client needs, and make decisions quickly.
• Uses AI in practical work such as drafting specifications, synthesizing conversations, or building mockups and lightweight prototypes; has shipped something real using AI.
• Strong client-facing credibility, including experience acting as product counterpart to a demanding enterprise client, leading meetings, and saying no while protecting the relationship.
• Sound judgment about software feasibility and viability, including understanding what is realistic to build and maintaining that position with client and internal stakeholders.
• Excellent written and verbal communication, including the ability to explain tradeoffs clearly to client executives and engineers.
• Ability to write build-ready specifications covering context, requirements, acceptance criteria, edge cases, and open questions.
• Ability to partner effectively with non-product colleagues, especially client success and account teams.
• Platform-thinking ability to assess when work should be bespoke and when it should become a shared capability.
• Ability to work at a computer and participate in video and in-person meetings for extended periods.

Nice To Haves

• Healthcare, pharmaceutical, or specialty pharmacy experience, including understanding how manufacturers approach patient access and support programs.
• Experience with patient support, hub services, or access programs.
• Experience in a customer-embedded or account-aligned product role.
• Hands-on experience with Linear.

Responsibilities

• Own the client program’s product vision, including its current state, future direction, and rationale, shaping it with the client.
• Translate ongoing client conversations into clear problems, priorities, and requirements, distinguishing client requests from underlying needs.
• Bring synthesized needs to engineering, make tradeoffs, write build-ready specifications, and keep delivery moving.
• Communicate feasibility and viability clearly to the client, explain what can and cannot be done, and respectfully push back on requests that would not add value.
• Partner with client success leads to align client communications and maintain realistic expectations.
• Understand platform capabilities and gaps, and work with platform product to determine whether and how client-specific work should graduate into the platform.
• Define program success, instrument outcomes, and report results to the client and internally.
• Participate in regular meetings with the strategic client, client success leads, engineering, and platform product.
• Work at a computer and participate in video and in-person meetings for extended periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior