Senior Product Manager - Tech, SCOT-Fulfillment Optimization
About The Position
The Senior Product Manager-Tech, Fulfillment Optimization (FO) will own the fulfillment optimization strategy for Amazon Business Customers. Amazon's continued investment in this essential need for customers represents exciting challenges at the intersection of increasing delivery speeds, minimal-waste operational flows, and bar-raising CX. This role accelerates our progress towards realizing the best delivery experiences for business customer use cases through: thinking big about how our outbound capabilities can/should evolve for our customers, influencing others (Amazon business teams, Ops teams, Delivery Experience), evaluating feature requests and possible solutions in our services, and unblocking engineering teams across FO with quality requirements and proactive risk mitigation.
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Nice To Haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Responsibilities
- Serve as single point of contact for Amazon Business and Fulfillment Optimization colleagues regarding priorities, progress, and mechanisms such as OP1 and xBRs.
- Write working-backwards documents and BRDs contextualizing Business customer requirements for technical audiences within FO.
- Facilitate and guide technical implementation of Amazon Business xFO projects across FO engineering teams, in partnership with Amazon Business and FO TPMs.
- Negotiate priorities, scope, tradeoffs, and resourcing on behalf of FO.
- Provide consultative guidance for Amazon Business colleagues in addressing customer inquiries and business objectives, which could in turn become requirements for new feature investments.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
