EverPro - Senior Product Manager, SaaS Agentic Workflows at Joist (Remote, CAN)
About The Position
EverCommerce is seeking a Senior Product Manager to join their Invoicing Solutions team working on Joist. Joist is a mobile-first SaaS platform that helps small businesses, particularly contractors and freelancers, create professional invoices and get paid faster. The Senior PM will be instrumental in shaping Joist’s next-generation Agentic Field Service Management (FSM) experience. This involves defining and delivering AI-powered, model-assisted workflows to help contractors manage jobs, schedules, customers, and payments with reduced manual effort. The role also includes integrating and cross-selling AI-powered voice products from the EverCommerce portfolio. This is not an AI research, ML platform, or data science position, but requires a strong understanding of contractor FSM workflows, Jobs-to-be-done, end-to-end UX, and the ability to navigate ambiguous, AI-native product paradigms.
Requirements
- 5+ years in product management, ideally in B2B SaaS.
- Experience running and shipping experiments in live products.
- Strong understanding of SaaS metrics and product performance drivers.
- Proven ability to influence cross-functional teams (engineering, design, GTM, Leadership, other product teams) to deliver outcomes.
- Excellent communicator, able to engage both stakeholders and senior leadership.
- Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude, Looker, Heap, etc.).
- Strong analytical, problem-solving, and prioritization skills.
- Comfortable in a fast-paced environment, balancing multiple initiatives.
- Must be eligible to work without sponsorship.
- Occasional travel to Toronto office (once per quarter) may be expected.
- May require travel to Corporate Headquarters in Denver, Colorado, or other office locations around North America.
Nice To Haves
- PLG experience is a plus.
- Understanding SMB workflows in trades, construction, or service industries is a plus.
Responsibilities
- Define and communicate a compelling product vision for agent-assisted FSM workflows, aligned with company goals and contractor needs.
- Own the roadmap and ensure delivery of measurable outcomes.
- Prioritize work based on customer and business impact, not just feature output.
- Establish clear mechanisms for data-driven trade-offs and decision-making.
- Become an expert on our users and market dynamics.
- Lead customer discovery, interviews, and usability testing.
- Oversee the full product lifecycle.
- Define and own agent-assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration.
- Design human-in-the-loop UX for AI-driven actions.
- Translate AI capabilities into trustworthy, contractor-grade experiences.
- Own failure modes, edge cases, and recovery paths in automated workflows.
- Partner with platform and AI teams through a product and UX lens.
- Own integrations and foundational capabilities that enable agentic FSM workflows.
- Drive cross-functional collaboration to deliver timely, high-quality releases.
- Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Flexible and generous (FTO) time-off
- Robust wellness benefits, including an annual wellness stipend
- Registered Retirement Savings Plan (RRSP) with 4% company match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
