Senior Product Manager, PBM Member Experience
About The Position
At Rightway, we believe managing your medications should feel simple, personal, and empowering. We’re looking for a Senior Product Manager to shape the pharmacy experience our members use every day to take ownership of their medicine cabinet, connect with clinicians and pharmacists, and find the lowest-cost path to healthier lives. In this role, you’ll be the owner of the digital pharmacy journey across our web and mobile apps—from a member’s first search for a medication, to choosing where to fill it, to tracking their ongoing prescriptions in a personalized digital medicine cabinet. You’ll design experiences that make pharmacy care seamless: clear benefits, easy checkout, timely reminders, and effortless access to retail, mail order, and specialty options. Your north star: driving member delight, engagement, and outcomes. That means building tools people want to use every day, supporting smarter choices, and creating trust through every interaction.
Requirements
- 4+ years of product management experience, ideally blending consumer product and healthcare expertise.
- Strong track record of shipping B2C experiences that drive engagement and habit formation.
- Comfortable with experimentation, behavioral design, and data-driven optimization.
- Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice.
- Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps.
Nice To Haves
- Background in digital retail pharmacy or PBM member experiences.
- Experience with regulated markets (Medicare) or pharmacy data standards.
- Hands-on exposure to AI-powered product development or prototyping.
- Advanced degree in a relevant field (MBA, MPH, technical discipline).
Responsibilities
- Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.
- Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences.
- Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.
- Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.
- Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.
- Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.
- Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.
Benefits
- Offer amounts for both remote and in office roles are influenced by geographic location.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
