Senior Product Manager, Partnerships

Justworks•New York, NY

19h•Hybrid

About The Position

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. The Advisors & Integrations Mission Team is responsible for providing a seamless, connected, and global ecosystem that saves our partners, and their clients, time and money. We build and scale systems, namely our Advisor Dashboard product and Partner API, that handle the needs of a range of partner types. Advisors, such as accountants and brokers, are essential partners to entrepreneurs and small businesses throughout their lifecycle. Consumers of our Partner API are primarily integration partners - developers and software providers that are representative of the essential tools and products our customers depend on in their day-to-day work. The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. As a Senior Product Manager at Justworks, you’ll play a high-impact role by driving the roadmap of one or more pods that are organized around a single mission. You’ll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. Across your initiatives, you’ll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards. As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives. Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders. You'll own the roadmap for Justworks' Partner API and app marketplace - the foundation of our partner ecosystem, driving revenue and business impact. This means scaling a platform that integration partners depend on to build against Justworks, while standing up a marketplace that makes it easy for customers to discover and connect the tools they already use. Day-to-day, you'll work closely with engineering to drive API reliability, developer experience, and extensibility — and with partners and internal stakeholders to understand what integrations customers need most and how to prioritize them.

Requirements

Minimum of 5 years of product management experience in a modern technology business.
A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC.
Experience leading complex, cross-team initiatives from ideation to execution.
You’ve led technical products and/or have a background in computer science (or similar).
Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
Deep user empathy and a high bar for user experience.
Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction.

Nice To Haves

Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

Responsibilities

Own and drive the product vision and roadmap for your respective pod
Conduct high-quality research to inform case development and product decisions.
Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams.
Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact.