Senior Product Manager, OX Retention & Expansion

Fundraise Up • Georgia - Remote, GA

8d • GEL 12,950 - GEL 13,500 • Remote

About The Position

As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations. Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation. You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer. Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth.

Requirements

• 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments
• Experience operating at a Senior+ level of scope and influence
• Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges
• Proven ability to design and execute cross-functional growth initiatives
• Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation
• Experience working with customer lifecycle, retention, activation, or expansion motions
• Ability to size opportunities and prioritize initiatives by business impact
• Experience collaborating with Customer Success, GTM, PMM, and Product organizations
• Comfort working with AI/ML-enabled products or data-driven personalization
• Strong stakeholder management and influence skills
• Fluent English (C1+)

Responsibilities

• Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.
• Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.
• Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.
• Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.
• Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.
• Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.

Benefits

• 31 days off
• Company subsidized medical insurance
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (100% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Co-working (up to $250 monthly).
• Remote working.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed