Senior Product Manager (New Products)

Fig • Toronto, ON

1d • Hybrid

About The Position

This is a rare opportunity to join at the ground floor of a major growth initiative and play a central role in shaping Fig’s future beyond its current product lineup. Working closely with senior leaders across the company, you’ll help turn new product ideas into real, scalable businesses: shaping strategy, designing customer and operational experiences, and driving execution from concept through launch and growth. This is a highly cross-functional, zero-to-one role for someone who thrives in ambiguity and loves building. We’re looking for a highly leveraged operator: someone equally comfortable thinking strategically, solving messy operational problems, coordinating complex execution, leveraging modern tools and AI thoughtfully, and rolling up their sleeves to make things happen. This is a newly created role, which means you’ll have the opportunity to help shape the mandate, build core processes, and make a visible impact as Fig continues to grow.

Requirements

• Experience building and launching new products, programs, or operational initiatives from idea through execution and scaling.
• Strong product and operational judgment, with the ability to balance customer experience, scalability, speed, and risk in complex environments.
• Experience working in fintech, lending, banking, payments, or other regulated industries where operational details and edge cases matter.
• A track record of independently driving ambiguous, cross-functional work forward and turning loose ideas into structured execution plans.
• Experience working closely with both internal teams and external partners, including vendors, development agencies, or implementation partners.
• Strong communication skills and the ability to build alignment across technical, operational, and business stakeholders.
• Comfort operating in fast-moving environments where priorities evolve quickly and not every process already exists.
• A highly ownership-oriented mindset: you’re proactive, resourceful, hands-on, and willing to dive directly into problems when needed.
• Strong analytical instincts and comfort using data to inform decisions, investigate issues, and improve outcomes over time.
• Curiosity about AI tools and emerging technologies, and an instinct for using them pragmatically to improve execution, workflows, and customer experience.

Responsibilities

• Help build and launch Fig’s next generation of financial products, playing a key role in the company’s expansion into new product areas.
• Work closely with senior leadership to shape product strategy, launch plans, operational models, and execution priorities for new initiatives.
• Take ambiguous ideas and turn them into scalable customer experiences, systems, processes, and operational workflows.
• Lead high-impact, cross-functional initiatives across internal teams including Product, Engineering, CX, Compliance, Credit, Fraud, and Marketing, as well as external vendors and development partners.
• Coordinate closely with external development teams and implementation partners to drive execution and ensure high-quality delivery.
• Design customer journeys, operational processes, support models, and launch frameworks with a focus on scalability, speed, customer experience, and operational resilience.
• Build the foundations needed to scale new products successfully, including tooling, reporting, governance, vendor operations, and internal processes.
• Identify operational risks, edge cases, and execution gaps early, then work hands-on with stakeholders across the business to solve them pragmatically.
• Use data, customer insights, experimentation, and emerging tools to validate assumptions, guide prioritization, and improve outcomes over time.
• Create clear documentation, decision frameworks, and executive-ready materials that help teams align and move quickly.
• Contribute directly to key product, operational, and go-to-market decisions as Fig expands into new product areas.

Benefits

• Medical, dental, and vision group insurance
• Health and wellness spending accounts
• Generous vacation and wellness time
• Parental leave top-up
• Continuing education stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed