Senior Product Manager - Merchant Strategy

KeyBank • Cleveland, OH

1d • Hybrid

About The Position

Key's Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments. The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions.

Requirements

• Bachelor's Degree in business or related field and/or equivalent work experience (required)
• 5+ years of experience in the merchant acquiring payments industry
• 5+ years experience in product management or product development
• Hands-on experience with payment processors such as Fiserv and Elavon
• Experience integrating APIs, gateways, ISVs, and payment platforms
• Proven success leading product commercialization initiatives
• Superior knowledgeable of financial products in merchant acquiring and payment technology.
• Deep understanding of merchant acquiring models, payment flows, and industry trends
• Strong foundation in payments processing systems and acquiring technology
• Proven leader of large‑scale, cross‑functional initiatives, driving projects from strategic vision through execution and launch across technology, operations, and business teams.
• Highly effective at partnering with business stakeholders, senior leaders, and sales teams; adept at translating complex technical concepts into clear, actionable business outcomes.
• Deep experience designing and supporting complex integrations across payment gateways, APIs, ISVs, and enterprise platforms.
• Led integrations with gateways, onboarding platforms, CRM systems, and external vendors, ensuring seamless interoperability and compliance.
• Hands‑on experience working with leading payment processors including Fiserv, Elavon, and comparable providers.
• Strong knowledge of merchant onboarding, boarding workflows, underwriting, and back‑office payment processing operations.
• Demonstrated ability to design, evaluate, and optimize client payment experiences to improve usability, adoption, and satisfaction.
• Expertise in launching, enabling, and scaling payment products, including go‑to‑market readiness, sales enablement, and post‑launch optimization.
• Experienced in managing external technology vendors and strategic partners to deliver on product and integration goals.
• Analytics‑oriented approach to product management, leveraging data and performance metrics to drive revenue growth and business outcomes.

Responsibilities

• Develop deep expertise in Fiserv and third-party product platforms and configuration requirements
• Design, document, and execute scalable product enablement processes
• Lead product commercialization for new releases, launches, and sales enablement
• Collaborate with marketing, training, communications, legal, compliance, and sales leadership
• Own revenue outcomes tied to product penetration across digital and branch channels
• Manage reporting and analytics to support growth and decision-making
• Support sales cycles through client discovery sessions and partner-integrated sales calls
• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements
• Build and manage relationships with vendors and participate in the Vendor RFP process, negotiating and influencing vendor contracts
• May present business cases and critical business updates to senior leadership
• Partner closely with stakeholders to understand and document robust business requirements
• Work with partners in procurement, technology and product to design solution
• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers.
• Define requirements for high priority opportunity/gaps
• Serve as a key internal liaison to sales teams and senior leadership

Benefits

• Base salary in the range of $96,000.00 - $181,000.00 annually
• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
• A list of benefits for which this position is eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees