Senior Product Manager, Merchant Products

WEX•Chicago, IL

1d•$125,300 - $154,100

About The Position

WEX is transforming how businesses manage spend and fleets through a growing set of payment, discounting, and platform capabilities. This role is for an experienced, strategic, and execution-driven Senior Product Manager (Level 4) to own and scale the next generation of Merchant Product solutions within the North American Mobility (NAM) Product Team. The individual will act as an emerging strategic leader, owning significant initiatives aligned to core merchant systems, including discount networks, pricing programs, and merchant-to-fleet communication channels. The role involves driving the full product lifecycle from ideation to market delivery, connecting customer insights to company strategy, and owning customer adoption, usage, and financial value. Collaboration with senior product leaders, engineering, design, and go-to-market teams is key to creating capabilities that communicate dynamic pricing and discount programs to fleets, driving mutual value across merchant and fleet ecosystems.

Requirements

Minimum of 5+ years of professional Product Management experience (or 8+ years of professional experience with significant tenure in product leadership), ideally within payment platforms, fintech, merchant services, or B2B platforms.
Proven experience owning and strategically leading a significant set of initiatives aligned to a major product area or platform capability.
Strong expertise in systems thinking and platform strategy, with a background in payment platform products, merchant ecosystems, APIs, and partner integrations.
Proven track record of defining and leveraging metrics/OKRs to tell a product's performance story, justify strategic priorities, and deliver customer and financial outcomes.
Strong strategic planning and roadmapping capabilities, with the ability to define repeatable patterns from one-off integrations and establish clear development phases.
Excellent collaborative influence and communication skills, with a demonstrated ability to build trust, facilitate difficult conversations, and align stakeholders.
Insights-proficient and highly comfortable utilizing qualitative and quantitative data and interactive tools to drill down and make informed product decisions.
Proven leadership and mentorship skills, with the ability to guide and role-model discovery methods and strategic thinking for junior PMs.

Nice To Haves

Direct experience with core pricing, discounting, or ledger systems.
Fluency running GTM experiments, channel testing, or behavioral A/B tests.
Master’s Degree in business, technology, or a related field.

Responsibilities

Develop a bold vision and clear priorities for WEX’s merchant product ecosystem, shaping product strategy across discounting solutions and identifying market gaps.
Drive the execution of complex merchant initiatives, owning customer and business outcomes, defining input/output metrics, and utilizing business modeling and OKRs to track performance.
Conduct deep customer and partner discovery, establishing relationships with key merchants and fleets, and integrating insights to guide product trade-offs.
Own and optimize customer journeys for discounting programs across digital portals and platforms, streamlining onboarding and automating administrative operations.
Formulate hypotheses and design test-and-learn experiments to improve system administration, portal usability, and customer workflows.
Build trust and facilitate alignment across Digital, Technology, Commercial, Risk, and Operations teams to ensure system alignment and revenue security.
Oversee the evolution of merchant capabilities from ideation to a scalable model, detailing data flow through core systems and merchant-specific platforms.
Collaborate with adjacent customer-facing product teams to ensure alignment on features and configurations for discounting and incentive use cases.
Coordinate with marketing, product marketing, customer service, and commercial teams for consistent external communications on the value of WEX discounting programs.
Drive enhancements to core pricing, discounting, and merchant platforms to enable partners to configure and communicate dynamic discounts to fleets.
Formulate hypotheses and run experiments to understand driver and fleet manager utilization of pricing and discount information for maximum fuel savings.