Senior Product Manager, Member Experience

Atria Physician Practice New York PC • New York, NY

2d

About The Position

Atria Health is seeking a highly experienced Senior Product Manager to help shape the future of our Member Experience. In this role, you will lead high-impact initiatives across the digital and operational touchpoints that define how members engage with Atria—from onboarding and care navigation to ongoing engagement through our mobile app and member portal. You will partner closely with product, engineering, design, clinical, and operations teams to create intuitive, personalized experiences that reflect Atria’s premium care model. This role is ideal for a product leader who thrives in ambiguity, has exceptional product judgment, and is excited to reimagine what a modern healthcare experience can feel like.

Requirements

• 5–7 years of product management experience building consumer-facing digital products; experience in health tech, wellness, or high-growth consumer companies strongly preferred.
• Proven track record of shipping consumer-grade digital experiences, with a strong intuition for what makes experiences useful, trustworthy, and engaging.
• Strong product judgment with experience navigating ambiguity and leading complex cross-functional initiatives.
• Excellent understanding of end-to-end user experience design across mobile and web products.
• Hands-on experience using AI tools to prototype, accelerate workflows, and identify high-value product opportunities.
• Strong analytical skills with experience using qualitative and quantitative insights to drive prioritization and decision-making.
• Experience working in regulated environments with sensitivity to privacy, compliance, and data security considerations.
• An entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment—comfortable with ambiguity and energized by it.
• Exceptional communication and stakeholder management skills, with the ability to influence across technical, operational, and executive audiences.
• Curious, resourceful, and motivated by improving people’s health and experience through technology.

Responsibilities

• Define and drive the multi-quarter product strategy for Atria's member-facing experience in close collaboration with the Member Experience Group Product Manager and the rest of the Technology team (Care Delivery, Clinical Experience, and Platform), ensuring alignment with clinical excellence, operational efficiency, and Atria's long-term business goals.
• Explore and define innovative approaches to premium digital healthcare experiences, drawing inspiration from best-in-class consumer products, concierge services, and emerging AI capabilities.
• Identify opportunities to streamline, elevate, and personalize the end-to-end member journey.
• Lead development and delivery of high-impact initiatives across the full member experience surface area: mobile (iOS/Android), web, onboarding/registration flows, membership renewals, and cross-functional touchpoints.
• Write detailed product requirements, build out functional AI prototypes, define success metrics, and drive high-quality delivery in close collaboration with engineering and design.
• Continuously optimize post-launch to drive engagement, satisfaction, and measurable health and business outcomes.
• Identify and prioritize opportunities to embed AI into the member experience—including personalized health insights, intelligent communications, and workflow automation.
• Define where AI meaningfully enhances the member experience and operational workflows, including the appropriate human oversight, evaluation criteria, and safeguards required in a healthcare environment.
• Partner with engineering and data teams to build AI-assisted features responsibly, with appropriate safeguards for a regulated healthcare environment.
• Articulate clear trade-offs between AI-driven and rules-based approaches, grounded in user impact, risk, and technical feasibility.
• Serve as the connective tissue across content, design, engineering, product, and membership teams—building alignment around the member experience, and collaborating with clinical and operational partners where the member journey intersects with care delivery.
• Drive clarity in ambiguous environments, proactively identifying opportunities and bringing structure to complex cross-functional problems.
• Influence stakeholders without direct authority, building alignment around shared goals and measurable outcomes.
• Communicate product direction clearly and compellingly to a mixed audience of clinicians, engineers, operators, and executives.
• Partner with care coordination, clinical operations, and partner teams to understand how internal workflows shape the member experience—and identify opportunities to improve them.
• Translate complex, real-world workflows into scalable product solutions that balance usability, compliance, and technical feasibility.
• Ensure member-facing products and internal tools are tightly aligned so that the experience is seamless and consistent across every interaction.
• Use data and analytics to identify friction points, engagement gaps, and opportunities across the member journey.
• Leverage qualitative research and quantitative signals to inform prioritization and iterate quickly and responsibly.
• Define, monitor, and act on KPIs tied to member engagement, retention, satisfaction, and health outcomes.

Benefits

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub
• + 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed