Senior Product Manager, Health Plan Member Experience

RevSpring • Nashville, TN

22h

About The Position

The Lead PM, Health Plan Member Experience, owns the product roadmap for Kyruus’s health plan member-facing products: provider and facility search, guided care navigation, cost and benefit transparency, and rewards. You are responsible for the ongoing evolution of these products: deepening their value for members, sharpening their impact for health plans, and holding the team to a consumer-grade standard of quality. This is a senior, externally-facing role. You will work closely with health plan stakeholders at senior levels to conduct discovery on roadmap initiatives: understanding their priorities, validating direction, and gathering the input needed to make good product decisions. You will partner across engineering, design, data, and product peers to translate that input into well-scoped, high-quality delivery.

Requirements

• 5-8 years of product management experience, with meaningful time building member- or consumer-facing digital products at a B2B or B2B2C healthcare company
• Solid understanding of the health plan market: how plans buy, what health plan leaders care about operationally, and how members interact with their benefits.
• Demonstrated ability to balance consumer experience ambition with the realities of regulated, enterprise healthcare environments.
• Experience conducting structured discovery with senior health plan stakeholders: translating their input into well-defined product requirements and decisions.
• Comfort presenting and communicating with health plan leaders at senior levels: clear, credible, and able to discuss requirements and trade-offs without needing to own the strategic conversation.
• Strong communication skills across audiences: from engineering teams to internal executives to health plan operators.
• Ability to lead by influence across engineering, design, data, sales, and customer success without direct authority.
• Comfort managing a large, multi-customer backlog with competing priorities across an established installed base.
• Bachelor’s degree or equivalent experience.
• 3+ years of experience
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Responsibilities

• Own the product roadmap across provider search, care navigation, cost transparency, and rewards.
• Prioritize clearly, communicate trade-offs well, and tie investment decisions to measurable outcomes for members and health plans.
• Set and hold a high bar for consumer experience quality: push the member-facing experience toward the standard members expect from modern consumer products, including enriched provider information, intuitive design, accessibility, and performance.
• Lead discovery with health plan customers: conduct structured discovery sessions with health plan stakeholders at senior levels to understand needs, validate roadmap direction, and gather requirements for upcoming initiatives. This is a discovery and execution partnership, not a strategy-setting role for the customer.
• Navigate regulated complexity: design experiences that are fully compliant with applicable state and federal requirements while remaining intuitive and useful. Make clear trade-off decisions when compliance, customer configuration needs, and member experience pull in different directions.
• Drive cross-functional delivery: align engineering, design, data, and adjacent product managers around a well-understood roadmap. Keep commitments and communicate proactively when they are at risk.
• Enable the commercial team: partner with Sales, Pre-sales, and Customer Success to ensure the team can accurately represent the product’s value and direction to health plan buyers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior