Senior Product Manager - Marketplace Quality

StubHub•San Francisco, CA

4d•Hybrid

About The Position

StubHub is seeking a Senior Product Manager - Marketplace Quality to design and evolve the intelligence layer that governs how supply enters StubHub. This role involves owning a suite of scalable, adaptive systems that determine what can be listed on the platform and the level of friction sellers experience. The goal is to accelerate platform growth while increasing marketplace trust, pushing beyond traditional risk tradeoffs. This position is ideal for a systems-minded product leader who is energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub. The Admissions Team, which this role is part of, owns the fan journey from purchase to venue entry, orchestrating a real-time fulfillment network. Marketplace Quality specifically focuses on building the intelligence that ensures fans have access to the broadest, safest inventory in live events.

Requirements

5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments.
Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution.
Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.
Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.
Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health.
Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment.

Responsibilities

Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
Develop low-friction onboarding frameworks that expand marketplace liquidity and safety, introducing innovation that unlocks new supply without compromising fan trust.
Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.
Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area.
Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.
Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.
Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health.
Use data to understand emerging patterns, measure system performance, and inform prioritization.
Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.