Senior Product Manager - Logistics & Delivery

SupplyHouse.com

13h•$111,035 - $138,794•Remote

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Senior Product Manager - Logistics & Delivery to join our growing Product Team! This individual will report into our Product Management Team Lead, and define and drive the strategy, roadmap, and execution for a product squad, delivering solutions that align customer needs, business goals, and technical capabilities. Partnering closely with Engineering, Product, Architecture, Operations and cross-functional stakeholders, this individual will lead discovery, prioritization, and execution while balancing technical initiatives with business priorities and aligning teams around shared objectives. The Senior Product Manager also evaluates build-versus-buy decisions, vendor partnerships, and enterprise technology investments, overseeing the delivery of custom solutions, SaaS platforms, and complex system integrations. By translating business strategy into scalable technical capabilities, this individual enables innovation, operational efficiency, and long-term business growth. This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Requirements

Bachelor's degree in Business or a related field
7+ years of product experience
A track record of independently leading large, complex, cross-functional initiatives end to end
Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
Ability to multi-task, reprioritize, and actively manage project timelines and deliverables
Exposure to applying AI/machine learning to commerce use cases

Nice To Haves

Experience building or supporting products for fulfillment center, warehouse, or logistics operations
Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
Hands-on data querying with BigQuery or SQL
E-commerce industry experience
Experience with design and prototyping tools

Responsibilities

Provide strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
Collaborate effectively with Product Managers, Project Managers, developers, stakeholders, and leaders across all levels of the organization
Partner with Fulfillment Center and Operations teams to translate warehouse/logistics workflows into product requirements, ensuring technology solutions support real-world FC operations
Set vision and strategic goals for complex projects, define the experience architecture and desired outcomes across multiple user journeys, and adapt plans and documentation as business needs change
Identify and prioritize opportunities to apply AI and machine learning
Own and oversee the product backlog, requirements, and user stories across multiple projects, and improve the team’s documentation and delivery practices
Build product documentation within JIRA and run scrum ceremonies including sprint planning and sprint review
Lead UAT planning and execution, ultimately owning testing and implementation approval to ensure stable, scalable delivery ahead of high-traffic peak seasons
Establish project KPIs, develop A/B test and staged rollout plans, build performance monitoring plans, and perform post-launch analysis to determine success and surface new opportunities
Communicate complex insights and outcomes to senior stakeholders, mentor and train junior product managers, and influence and improve work across departments

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program