Product Delivery Manager

10Pearls - United States • Tysons Corner, VA

3d • Hybrid

About The Position

Product Delivery Managers at 10Pearls are integral to client engagements, acting as project managers and nurturing long-lasting client relationships. This role involves close collaboration with internal and external technical teams to ensure successful project delivery and exceed client expectations. The PDM will utilize project and product management skills to assist clients in building products across multiple platforms and developing custom solutions using SDLC and agile best practices. Daily activities will encompass client management, team management, and product management. This is a hybrid role requiring 3-4 days per week on-site at the Tysons Corner office.

Requirements

• 3-5 years of experience working in a services environment to deliver custom web and mobile solutions.
• Experience working with product management, engineering, and external teams to design and develop technology solutions, especially in the Fintech industry.
• Experience working with clients ranging from fast-growing startups to large corporate clients.
• High level of emotional intelligence, with the ability to adapt communication methods to the needs of the client.
• Experience working with technically diverse teams and products across multiple platforms.
• Experience managing teams and delivering products in an agile environment.
• Knowledge of JIRA or other project management software.

Nice To Haves

• Experience working with offshore teams specifically is a plus.
• Certifications highly desired, including CSM, SAFe Agile and PMP.

Responsibilities

• Guide project meetings and other client engagements to meet customer expectations.
• Communicate effectively with both large and small teams of internal and external project stakeholders to set and manage client expectations and timelines throughout the project.
• Prepare and deliver frequent updates, maintain positive customer relationships, and ensure a positive customer journey.
• Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline.
• Manage timeline and scope ensuring customer expectations are met.
• Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion.
• Understand and validate the details of deliverables as provided by project resources.
• Lead daily, weekly, and monthly internal meetings with team members and internal stakeholders.
• Perform resource allocations and workload assignments according to delivery requirements.
• Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations and timelines throughout the project.
• Provide transparency to senior leadership and work with design, development, information security, and other product management teams.
• Develop product roadmap with external stakeholders.
• Manage product development using software development best practices.
• Gather requirements and document user stories.

Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave
• Separate paid parental leave program
• Employer-paid short term, long term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed