Senior Product Manager, Care Delivery
About The Position
Grow Therapy is seeking a Senior Product Manager to join their Care Delivery team. This role focuses on improving the initial client experience in mental healthcare, ensuring the first few sessions are pivotal for client retention. The Care Delivery team is responsible for the provider-facing experience from a client's first booking through their second completed session. The goal is to ensure clients and providers are prepared for the first session, clients understand the value of therapy, and booking the second session is seamless. This is a critical area with a high risk of dropout, and as the team succeeds, its scope will expand to cover more of the care lifecycle. The ideal candidate is excited to tackle a deeply human, 0-1 problem with significant business impact.
Requirements
- 5+ years of product management experience.
- A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams.
- Deep empathy for users, with good intuition on what drives human behavior and how to design around it.
- Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity.
Nice To Haves
- Experience with two-sided marketplaces, balancing provider and client incentives.
- Genuine interest in behavioral science, psychology, or health coaching.
- Experience with early-stage or ambiguous problem spaces where the roadmap had to be built from scratch.
Responsibilities
- Develop the multi-quarter roadmap to make high-quality care the default experience on Grow.
- Build feedback mechanisms to help providers improve over time.
- Analyze data and conduct user research to understand factors contributing to high provider retention and client dropout.
- Drive analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates).
- Set the foundation for lifecycle education to help providers improve over time.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
