Senior Product Manager, Franchise

Jobber•Toronto, ON

2d•CA$145,900 - CA$197,400•Hybrid

About The Position

Jobber is seeking a Senior Product Manager to join their Ecosystem product organization. This role will focus on the complex area of Franchise, building Jobber Central and creating tailored solutions for franchise and multi-unit businesses. The goal is to streamline operations, empower franchisors to optimize their networks at scale, and make Jobber the preferred platform for franchise groups. The ideal candidate will be commercially sharp, customer-curious, and comfortable operating at the intersection of product and partnership, with the ability to influence internal stakeholders and manage complex multi-stakeholder customer needs.

Requirements

5+ years of product management experience, with evidence of shipping real things and seeing them through to long-term outcomes.
Direct experience participating in BD or partnership cycles as a product voice: RFP responses, roadmap conversations with prospects, or partner-facing demos with large or enterprise customers.
A track record of influencing roadmap decisions across teams you don't own, using customer evidence and business cases rather than authority.
Experience working with multi-stakeholder customers where the decision-maker and the end user are different people with competing needs.
Comfort operating across a broad product surface rather than going deep on a single area.

Nice To Haves

Experience in franchise, multi-unit, or enterprise SaaS environments.
Familiarity with partnership or BD-adjacent product work, including RFP cycles and roadmap alignment with external partners.

Responsibilities

Build a deep understanding of our customers: Franchise and multi-unit groups consisting of home service businesses (such as plumbing companies, landscapers, electricians etc.) spread across industries, locations and sizes.
Drive complex, business-critical Franchise and multi-unit product initiatives. Define a vision, strategy, and roadmap that enables a diverse portfolio of these users.
Prioritize opportunities into a cohesive product roadmap that ties customer and partner needs with Jobber’s business goals and competitive landscape.
Synthesize learnings across Franchise and multi-unit categories into common denominator product investments.
Balance short-term wins with long-term strategic bets that span across categories.
Partner closely with other departments across the company (e.g. Business Development, Sales, Success, Product Marketing, and more) to launch and scale new ideas.
Define and monitor key product metrics across discovery, adoption, revenue, churn and engagement to track the success of your bets, stepping in when things are not tracking with business goals.
Engage and cultivate relationships with Franchise and multi-unit users to influence shared cross-team directions and manage risks or trade-offs. Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams.