Senior Product Designer, Franchise

Jobber•Toronto, ON

2d•CA$125,800 - CA$170,100

About The Position

Jobber is seeking a Senior Product Designer to join their Franchise product team. This role will focus on building Jobber Central, a platform tailored for franchise and multi-unit service businesses. The designer will be responsible for creating scalable and intuitive workflows for complex franchise-specific needs such as centralized billing, brand-level reporting, and multi-location management. The goal is to help franchisors optimize their networks and enable franchisees to deliver exceptional service. The Product Designer will turn user insights and business needs into high-quality user experiences, working closely with Product Managers and Engineers in a decentralized triad. This role reports to a Design Manager and will be the sole designer for the Franchise product area, driving the process from discovery to delivery and iteration.

Requirements

Strong experience designing for web and/or mobile SaaS products, comfortable working at all levels of fidelity and speed
Know how to move between ambiguity and clarity—you don't need a defined process to do great work
Have a track record of close collaboration with Product and Engineering, at both executive and IC levels
Bring rigorous research thinking to every stage of the work—knowing when to go deep and when to move fast
Tell compelling stories about design decisions that connect to product vision and business impact
Be fluent in modern design tools (Claude, Figma, FigJam, Cursor, etc.) and actively reach for AI tools to work better and faster
Have hands-on experience applying AI—whether in your design process or in the products you've shipped
Genuinely care about helping small businesses succeed, and want to design solutions that reach millions of them

Responsibilities

Shape product direction alongside PM and Engineering, moving fluidly between problem framing, exploration, and delivery rather than following a fixed process
Make informed design decisions using a mix of qualitative signals, quantitative data, and fast experimentation
Use AI tools to accelerate exploration, prototype ideas quickly, and iterate at a pace that traditional design cycles don't allow
Champion the customer in every decision while staying grounded in business outcomes
Design with and for AI—building experiences that are dynamic, personalized, and genuinely useful for small business owners
Measure the impact of your work and feed those learnings back into what comes next
Stay ahead of how product design is evolving, especially at the intersection of AI and human experience