Senior Product Designer

Clio•Vancouver, BC

13d•CA$128,400 - CA$173,600•Hybrid

About The Position

We are seeking a Senior Product Designer to join our Product Led Growth (PLG) team. This role owns the design of the critical first 120 days for new customers, focusing on shaping onboarding experiences, activation flows, in-product guidance, and internal tooling to ensure customers transition from signed contract to sustained usage across Clio products. The goal is to ensure customers derive value and build habits that make Clio indispensable, rather than focusing on selling more products. This role is available to candidates across Canada (excluding Quebec) and the US. Those near our hubs (Burnaby, Calgary, or Toronto) are expected to work in the office a minimum of twice per week on designated Anchor Days.

Requirements

5+ years of experience in product design, with SaaS or B2B product experience strongly preferred.
Demonstrated experience designing onboarding, activation, or early lifecycle experiences in a B2B SaaS environment.
Ability to think in journeys, not just features: design for the arc across 30, 60, and 90 days, not just the individual screen.
Experience designing for multi-role, multi-stakeholder products where different users need different entry points and value paths.
A track record of shipping products that solve customer problems and move company metrics, with specific examples.
Proficiency in user research methodologies and the ability to translate findings into actionable design insights.
Proficiency in modern design tools (Figma, Figma Make) and a willingness to adopt new tools as needed.
Comfort working with funnel data, cohort analysis, and time-to-milestone metrics to inform and evaluate design decisions.
Excellent communication, collaboration, and presentation skills.
Strong understanding of interaction design principles, usability, visual design, and accessibility.
Experience with design systems.
Demonstrated experience transforming craft using AI.

Nice To Haves

Experience designing onboarding and activation journeys with concrete business and user outcomes.
Experience designing internal tooling for customer-facing operational teams such as onboarding, implementation, or migrations.
Experience in legal tech, vertical SaaS, or a professional services context where the buyer and the end user are often different people.
Experience in a multi-product company where customers onboard into a platform over time rather than a single product.
Familiarity with onboarding and analytics tooling such as Pendo, Amplitude, Appcues, or similar.
Experience designing AI-assisted workflow, automation, or guidance features.

Responsibilities

Own the end-to-end design of the onboarding and activation experience from day one through the critical first 120 days, across every Clio product a customer has access to.
Map the customer journey, including initial setup, first value moment, team adoption, habit formation, and natural discovery of additional Clio products.
Design onboarding paths that reflect how different firm types and roles get value from Clio, moving away from a single default flow toward starting points appropriate to the customer.
Identify where customers succeed and fall off, and use that understanding to drive design decisions.
Design and ship in-product onboarding and guidance experiences such as checklists, empty states, contextual tooltips, progress indicators, and in-app guidance.
Build surfaces that help customers discover Clio products they already have access to at the right moment in their journey.
Concept, prototype, and present solutions that solve both business and user problems and deliver measurable outcomes.
Partner with Product to define what an activated customer looks like for each Clio product, by segment and firm type, and design experiences that move customers toward those milestones.
Use cohort analysis, funnel metrics, and time-to-milestone data to identify where design interventions will have the most impact.
Leverage metrics to drive design decisions and measure whether work is moving the numbers.
Design tooling for Onboarding Specialists and Data Migration teams to improve their efficiency and effectiveness in setting up new customers.
Conduct research with Onboarding Specialists and Data Migration teams to understand where current tools fall short and identify areas for automation and improvement.
Apply rigorous research and design quality to internal users as would be done for any customer-facing surface.
Partner closely with PM counterparts and Engineering to translate complex onboarding challenges into clear, shippable design solutions.
Work across the Manage, Work, Grow, Payments, and Accounting product teams to ensure a coherent onboarding experience that connects to the broader 120-day journey.
Provide thoughtful feedback in team critiques and support the growth of fellow designers.
Articulate the rationale behind design decisions, and challenge assumptions when needed.

Benefits

Competitive, equitable salary
Top-tier health benefits
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years