Senior Product Manager - FinTech

Cloudflare•San Francisco, CA

1d•Onsite

About The Position

Cloudflare has embarked on a transformation of our entire quote to cash process. We’re looking for a seasoned product manager who will take charge of these processes, providing leadership, communication and accountability for successful delivery. You will own your space, managing a set of key products in the Quote to Cash lifecycle, directly impacting our various Partners around the world. Additionally, this role will directly support the AI Monetization motions for Cloudflare's numerous AI focused offerings. You will work horizontally, ensuring disparate groups like Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce keep plans aligned and work together to deliver commitments. You will span timescales, servicing short term deliverables like supporting product launches, medium term ones like migrating billing progresses and longer term ones like a full ERP implementation. The urgent cannot starve the important. You will span domains, simultaneously letting other teams rely on the roadmaps you publish while being responsive to the interrupt-driven nature of the business. When shifts do occur, you need to proactively communicate with other teams to maintain trust. You will commit to quality, as our #1 priority is to have an accurate picture of revenue and service of our customers, but we also have numerous other concerns like speed of innovation and advancing the roadmap. You will communicate and collaborate, which is essential to the success of this program, with the ability to listen, learn, synthesize and communicate outwards as well as influence through persuasion. You will represent Cloudflare, as many of our largest customers want to speak to us about their concerns and our plans in the billing domain. You will spend time learning from them. You will provide and demand accountability, as you are responsible for the delivery of your commitments and you will hold your peers and subordinates accountable for theirs. Some of the domains you will touch include: Billing, Invoicing, Sales & Opportunity management, Credit & Collections, Pricing & Quoting, Contract & Entitlement Management, Partners & Resellers, Taxation, Bad debt, BI Reporting, ERP Implementation.

Requirements

Demonstrated success delivering technology solutions in the Billing space.
Knowledge of best practices for in fintech, financial reporting, compliance or other similar domain at a Saas company.
Experience managing customer facing products focused on global payments, tax, checkout, invoicing, and other quote to cash activities.
History of delivering with the cadence and timescales of those born on the Internet.
Technical acumen to build credibility with engineering teams.
Fluency in the finance world.
Understanding of how the Internet really works at layers 2 through 7, or mastery of another realm of similar complexity.

Nice To Haves

Engineering fluency - while it’s not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don’t need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful.
Finance fluency - You’re dealing with data that represents money and that implies a certain level of care. You’ll also be working with a lot of finance types. Fluency in this world might be helpful.

Responsibilities

Manage a set of key products in the Quote to Cash lifecycle.
Directly support the AI Monetization motions for Cloudflare's numerous AI focused offerings.
Ensure disparate groups like Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce keep plans aligned and work together to deliver commitments.
Service short term deliverables like supporting product launches, medium term ones like migrating billing progresses and longer term ones like a full ERP implementation.
Publish roadmaps and be responsive to the interrupt-driven nature of the business.
Proactively communicate with other teams to maintain trust when shifts occur.
Ensure an accurate picture of revenue and service of our customers.
Listen, learn, synthesize and communicate outwards.
Influence through persuasion.
Learn from customers about their concerns and our plans in the billing domain.
Be responsible for the delivery of your commitments and hold peers and subordinates accountable for theirs.