Senior Product Manager - eCommerce

J.Crew•New York, NY

1d•$136,000 - $175,500•Hybrid

About The Position

J.Crew Group is looking for a Senior Product Manager to own the end-to-end digital experience on jcrew.com. This is a high-impact, high-visibility role responsible for defining and delivering the product roadmap across core site experiences — from browse and discovery through checkout and post-purchase. You will work at the intersection of customer experience, technology, and business performance, partnering closely with engineering, UX, analytics, merchandising, and marketing to build a best-in-class eCommerce experience for one of America's most iconic fashion brands. This role sits at the heart of J.Crew's digital transformation — driving measurable improvements in conversion, engagement, and revenue through disciplined product thinking, relentless prioritization, and a deep understanding of our customer.

Requirements

5–8 years of product management experience, with at least 3 years in eCommerce or DTC digital products
Proven track record of owning and shipping high-impact features in a fast-paced, cross-functional environment
Deep familiarity with eCommerce fundamentals: conversion funnels, site search, PLP/PDP optimization, checkout, and post-purchase experience
Strong data instincts — you're comfortable in analytics tools (GA4, Looker, or similar) and make decisions grounded in evidence, not intuition alone
Experience with A/B testing platforms and a structured approach to experimentation
Excellent communication and stakeholder management skills — you can align senior leaders and work effectively with engineers and designers
Understanding of front-end and back-end eCommerce architecture — you don't need to write code, but you need to speak the language

Nice To Haves

Experience with personalization platforms, recommendation engines, or CDP tooling a strong plus
Fashion, retail, or lifestyle brand experience preferred — you understand how the J.Crew customer shops and what earns her loyalty

Responsibilities

Own the product roadmap for jcrew.com — defining priorities that balance customer needs, business outcomes, and technical feasibility
Translate digital strategy into a clear, sequenced backlog of initiatives with well-defined success criteria
Drive alignment across UX, engineering, analytics, merchandising, and marketing stakeholders on priorities and tradeoffs
Identify gaps and opportunities in the current site experience through data, customer research, competitive analysis, and cross-functional input
Own core site experiences including product discovery (PLP, PDP, search, navigation), checkout, and post-purchase flows
Drive conversion rate optimization through structured A/B testing, multivariate experiments, and iterative feature development
Partner with UX and creative teams to define and deliver experiences that are both high-converting and on-brand
Monitor site health and performance metrics daily — identify friction points and drive rapid resolution
Champion personalization initiatives across the site — working with engineering and analytics to surface the right product, content, and experiences for each customer
Define the data and event instrumentation needed to measure feature performance and customer behavior accurately
Partner with the analytics team to build dashboards and reporting cadences that keep the team informed and accountable
Write clear, well-scoped product requirements, user stories, and acceptance criteria — bridging strategy and engineering without losing either
Work closely with engineering in an agile environment — own sprint planning, backlog grooming, and release coordination
Proactively manage risks, dependencies, and tradeoffs across concurrent workstreams
Communicate progress, results, and learnings to senior leadership in a clear, concise, and data-driven way