Senior Product Manager - Digital Product - Product Contract Domain

Northwestern Mutual•Franklin, WI

16h

About The Position

At Northwestern Mutual, we’re transforming how product and policy data powers modern digital experiences at the scale and complexity of a Fortune 100 mutual company. As we continue to modernize our technology ecosystem, the Product Contract domain plays a foundational role in how experiences across NM access and update risk product policy data. As a Senior Product Manager supporting the Product Contract domain, you will own and evolve critical digital assets that sit at the core of our enterprise. Your focus will be on delivering high‑quality, performant APIs that enable consistency, reliability, and speed for teams modernizing advisor, client, and operational experiences across the company. In this role, you will partner closely with engineers, architects, data partners, business analysts and other product managers to deliver capabilities that unlock value across many downstream experiences. You’ll collaborate across domains to align with enterprise strategy, establish clear product expectations, and create effective ways of working that help teams move faster together while maintaining the rigor and quality required of systems at the heart of policy administration. A foundation of business and technical fundamentals should be complemented by soft skills in building relationships, effectively eliciting and documenting requirements, critical problem-solving skills, project management and working toward shared goals.

Requirements

Bachelor's degree.
4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.
Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, certification or experience with Product Owner or Scrum Master role.
Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ.
Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.
Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.
Adaptive Communication: Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
Attention To Detail: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals.
Customer Analysis: Analyzes current market data through research. Gathers data from external and internal sources to strategize and develop an initial product design.
Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties.
Stakeholder Relationship: Organizes, influences, monitors, and improves relationships with key stakeholders; systematically identifies stakeholders and analyzes their needs and expectations to support in planning and decision making while implementing various tasks to engage with them.
Technical & Digital Acumen: Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies.
User Story: Translates requirements to technical details to build and validate use cases around a product and communicates them effectively.

Nice To Haves

knowledge of the financial services industry
familiar with BI tools
certification or experience with Product Owner or Scrum Master role
initial leadership exposure

Responsibilities

Set Product Vision: Responsible for product vision and appropriate positioning with key stakeholders across the organization.
Develop Roadmap: Foster the development, acceptance and communication of roadmap. Define and track KPIs for measure of success.
Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product.
Define the product: Responsible for multiple low to medium complexity products and product features from start to finish.
Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain.
Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.
Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI.
Facilitate ceremonies: Facilitate the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.