Senior Product Manager, Credit, Fraud & Identity AI Agent (Hybrid)

Experian • Scottsdale, AZ

19h • Hybrid

About The Position

Experian is seeking a Senior Product Manager to lead the development of AI-Native operations experiences for credit and fraud teams. This role involves owning the strategic vision, discovery, roadmap, and delivery of AI-powered agents and case management workflows. The ideal candidate will be comfortable shaping AI capabilities with Engineering teams and aligning senior stakeholders across different time zones. The goal is to translate complex operational needs into scalable AI experiences that enhance analyst speed, decision accuracy, and auditability, starting with an MVP and evolving based on operational feedback.

Requirements

• Fluency in both Portuguese and English (spoken and written).
• 4+ years of Product Management experience in financial services, FinTech, insurtech, or other regulated industries.
• Experience leading product discovery activities, including user research, journey mapping, hypothesis validation, and roadmap development.
• Experience defining and iterating AI-powered product features, including prompts, agents, workflow automation, and evaluation frameworks.
• Experience managing Agile product development, including backlog prioritization, sprint planning, and delivery.
• Experience translating complex operational processes into product requirements, user flows, and prioritized plans.
• Experience working with senior business, technical, and executive partners across distributed teams.
• Knowledge of credit, fraud, identity verification, KYC, AML, underwriting, or related operational workflows.
• Experience with AI platforms, API-based products, governance requirements, and audit-focused environments.

Nice To Haves

• Familiarity with Jira and Confluence preferred.

Responsibilities

• Lead the discovery and planning for AI-Native credit and fraud Operations AI Agents.
• Consolidate relevant information within Case Management experiences.
• Reduce manual work in credit decisions and fraud investigations.
• Increase the speed, accuracy, and explainability of credit decisions and fraud investigations.
• Define and lead the product vision, roadmap, and delivery for AI-powered credit, fraud, identity, and case management experiences.
• Lead product discovery to identify operational pain points, user needs, and opportunities for improvement.
• Manage product backlogs, priorities, and sprint goals in partnership with Design, Engineering, and technical leadership.
• Coordinate product development across global teams to align goals, dependencies, and standards.
• Facilitate discussions and workshops across teams.
• Partner with Engineering and ML teams to design AI agents, prompts, retrieval approaches, and workflow automation solutions.
• Define success metrics, evaluation frameworks, guardrails, and human review processes for AI features in regulated environments.
• Evaluate AI platform and architecture options based on cost, performance, governance, and value.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed