Senior Product Manager, Credit, Fraud & Identity AI Agent (Hybrid)
About The Position
We are building the next generation of AI-Native operations experiences for credit and fraud teams. As the Sr. Product Manager for Credit, Fraud and Identity, you will own the strategic vision, discovery process, roadmap definition, and end-to-end delivery of AI-powered agents and case management workflows across our Phoenix-based squad and global co-development partners. This is a high-ownership, high-ambiguity role for a PM who is as comfortable shaping AI capabilities alongside Engineering teams as they are aligning senior stakeholders across time zones. You will translate complex credit and fraud operations needs into AI-native, scalable experiences that improve analyst speed, decision accuracy, and auditability – starting from an MVP and evolving with real operational feedback.
Requirements
- Fluency in both Portuguese and English (spoken and written).
- 4+ years of Product Management experience in financial services, FinTech, insurtech, or other regulated industries.
- Experience leading product discovery activities, including user research, journey mapping, hypothesis validation, and roadmap development.
- Experience defining and iterating AI-powered product features, including prompts, agents, workflow automation, and evaluation frameworks.
- Experience managing Agile product development, including backlog prioritization, sprint planning, and delivery.
- Experience translating complex operational processes into product requirements, user flows, and prioritized plans.
- Experience working with senior business, technical, and executive partners across distributed teams.
- Knowledge of credit, fraud, identity verification, KYC, AML, underwriting, or related operational workflows.
- Experience with AI platforms, API-based products, governance requirements, and audit-focused environments.
Nice To Haves
- Familiarity with Jira and Confluence.
Responsibilities
- Lead the discovery and planning for AI-Native credit and fraud Operations AI Agents.
- Define and lead the product vision, roadmap, and delivery for AI-powered credit, fraud, identity, and case management experiences.
- Lead product discovery to identify operational pain points, user needs, and opportunities to improve decision speed, accuracy, and auditability.
- Manage product backlogs, priorities, and sprint goals in partnership with Design, Engineering, and technical leadership.
- Coordinate product development across global teams to align team goals, technical dependencies, and user experience standards.
- Facilitate discussions and workshops across teams.
- Partner with Engineering and ML teams to design AI agents, prompts, retrieval approaches, and workflow automation solutions.
- Define success metrics, evaluation frameworks, guardrails, and human review processes for AI features in regulated environments.
- Evaluate AI platform and architecture options based on cost, performance, governance, and value.
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
