Senior Product Manager – Conversational AI Servicing Quality Assurance

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We are seeking a tech-forward Indepedent Contributor Senior Product Manager to lead the onboarding and assessment strategy for evaluating conversational AI solutions on our enterprise quality platform. You will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.

Requirements

At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

An Experienced Product Leader: You have successfully shipped complex data platforms or cloud-scale conversational applications, and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
A Strategic Systems-Thinker: You comfortably orchestrate alignment, manage complex technical dependencies, and effectively navigate the unique challenges of working across high-velocity, cross-functional platform and business teams.
Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required to successfully onboard conversational AI solutions onto our enterprise quality assurance platform.
Pioneer AI QA & Feedback Loops: Support the development of advanced "AI QA on AI" capabilities. You will help establish automated assessment parameters and closed-loop feedback systems that empower conversational AI to continuously learn and self-correct.
Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion. You will ensure our quality assurance checks remain highly consistent, accurate, and scalable as we expand evaluation across a vast library of complex customer intents and tasks.