Senior Product Manager - Community

Sprinklr • Austin, TX

3d

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description ABOUT THE ROLE Sprinklr’s Community product enables the world’s largest enterprises to build branded, self-service digital communities where customers ask questions, share knowledge, co-create product ideas, and connect with peers — all powered by AI and deeply integrated into the Sprinklr Unified-CXM platform. As the Senior Product Manager for Community, you will own the end-to-end product strategy and roadmap for our community platform. You’ll operate at the intersection of customer experience, self-service support, and community-led growth — competing head-on with Competitor platforms. Your mission: make Sprinklr Community the definitive choice for enterprises seeking an AI-native, unified community experience

Requirements

• Education: Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA or advanced degree preferred.
• Experience: 7+ years of experience in B2B SaaS product management, including 3–4+ years owning or leading products such as community platforms, customer self-service portals, knowledge management systems, or no-code/low-code website building tools
• Leadership Skills: Proven track record of leading and developing high-performing product teams.
• Strategic Thinking: Ability to think strategically and translate market insights into actionable product strategies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present to executive leadership and external stakeholders.
• Customer-Centric: Passion for understanding and solving customer problems, with a focus on delivering exceptional user experiences.
• Analytical Skills: Strong analytical and problem-solving skills, with a data-driven approach to decision- making.
• Agile Methodology: Experience with Agile/Scrum development methodologies.
• Collaboration: Ability to work effectively in a cross-functional team environment and manage multiple stakeholders.

Responsibilities

• Product Roadmap: Define and communicate a multi-year product vision for Sprinklr Community, strengthening its role within the broader Sprinklr Service suite, while driving an AI-native roadmap that advances the future of digital communities.
• Product Strategy & Vision: Develop and communicate a compelling product vision and strategy for Sprinklr's Community Product, aligned with the company's overall goals and market needs.
• Market Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities and threats in the landscape.
• Stakeholder Collaboration: Collaborate closely with engineering, sales, marketing, and customer success teams to ensure alignment on product development and go-to-market strategies.
• Customer Engagement: Engage with customers to gather feedback, understand their needs, and ensure our products deliver exceptional value and user experiences.
• Innovation & Improvement: Drive continuous product innovation and improvement to maintain a competitive edge and address evolving customer requirements.
• Team Leadership: Lead, mentor, and inspire a team of product managers, fostering a culture of collaboration, excellence, and professional growth.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform strategic decision-making.
• Budget Management: Manage the product budget effectively, ensuring efficient allocation of resources and achievement of financial targets.

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees