Senior Community Manager

Edward Rose & Sons•Carmel, IN

23h•Onsite

About The Position

Edward Rose & Sons is seeking a Senior Community Manager to join their team in Carmel, IN. This role is responsible for driving a positive and exceptional resident experience by overseeing daily operations, finances, maintenance, resident relations, and team members. The Senior Community Manager ensures regulatory compliance, enforces rules for a harmonious living environment, and fosters a safe and trusting atmosphere. A key focus is on maximizing community revenue, resident satisfaction, and retention. The position requires strong leadership, communication, and management skills, with a collaborative approach to ensure successful operations.

Requirements

Previous experience in a management role is required.
Exceptional customer service, organizational and time-management skills
Strong written and verbal communication skills.
Ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
Acceptable driving record and a valid driver’s license (if applicable, based on location).
Consistently demonstrate behaviors that align with the company’s Mission, Vision, and Values, and perform in accordance with the standards outlined in our Performance Pillars.

Nice To Haves

Previous experience in multi-use property management is preferred.
Experience using Yardi Voyager or related property management software.
An associate or bachelor’s degree in a business-related field is preferred.
NALP and CAM certifications are beneficial but not required.

Responsibilities

Interview and hire qualified candidates.
Maintain appropriate personnel levels, coordinate schedules, and delegate effectively to meet the demands of the community.
Actively participate in the talent attraction and selection process, including interviewing, selecting, orienting, and training team members as needed.
Partner with leaders to assess staffing needs and workforce planning.
Ensure timely hiring to support operational demands and team coverage.
Train team members in resident relations and apartment sales techniques.
Inspire team members to consistently deliver high quality customer service to residents.
Successfully acclimate new hires to company systems, processes, policies, and expectations.
Communicate company mission, vision, values, and performance standards to new team members.
Oversee sales and service teams.
Process and evaluate applications and lease renewals.
Investigate and enforce rules of occupancy; inspect vacant apartments and document needed repairs.
Work with leaders to set and adhere to operational budgets.
Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location).
Maintain complete records of income, expenses, signed leases, complaints, performance, etc.
Consistently prepare and submit weekly reports on general operations, payroll, and the financial performance of the community.
Accurately prepare and submit communications to the collections department.
Participate in organizing and facilitating community events and other special projects as assigned.
Assist the marketing team in managing and evaluating advertising initiatives as well as updating market surveys.
Be on property as needed for all major incidents requiring recovery (e.g., flood, electrical outages, safety incidents).
Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors.
Propose and implement innovative strategies to promote team member recognition and reward high performance.
Develop and maintain systems for recognizing achievements and contributions across teams.
Propose and implement innovative strategies to promote team member engagement, productivity, and retention.
Meet with team members on a regular basis to discuss strengths and development opportunities.
Work with individuals to develop goals and action plans to increase skillset.
Foster a positive team culture that supports morale, collaboration, and accountability.
Support ongoing professional development and career growth opportunities.
Support internal mobility, promotions, and role transitions by preparing team members for new responsibilities.
Assist in documenting knowledge transfer and maintaining operational continuity.
Maintain awareness of governance for the Homeowners Association (HOA) of the Icon community, including Covenants, Conditions, & Restrictions (CC&Rs), Bylaws, Articles of Incorporation, Rules & Regulations, meeting minutes, and financial statements.
Act as a key contact for the HOA in response to ERS obligations to the condominium owners.
Act as liaison for commercial spaces rented to retail organizations.
Coordination for the outdoor public space.
Overseeing the scheduling, set up of event related equipment, etc.
Act as liaison for the commercially rented spaces with duties that may include cleaning, power, and internet.
Act as liaison for utilities i.e. water, sewer, etc., cleaning and trash removal, security, and communications.