Senior Product Manager – Applied AI - Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

Help transform how we design, build, and launch co branded card products by applying modern automation and generative artificial intelligence. You will turn complex, high-impact work into simpler, faster, and safer experiences for our teams and our customers. JOB SUMMARY As a Product Manager Co Branded Cards in our Co Branded Card team, you lead discovery and delivery of automation and agent-enabled workflows that improve speed, quality, and control readiness across the product lifecycle. You partner closely with design, data, engineering, operations, legal, risk, and compliance to build applications that are useful, trusted, and easy to adopt. You prioritize outcomes and measurable value, delivering minimum viable releases that scale.

Requirements

Bachelor’s degree in computer science or a related engineering field, or equivalent practical experience
10 or more years of product management experience delivering enterprise software or digital products
2 or more years building or managing generative artificial intelligence products, autonomous workflows, or human-in-the-loop decision systems
Recent experience delivering applied artificial intelligence solutions in regulated or high-volume environments
Ability to break down complex workflows into clear requirements, operating steps, and measurable outcomes
Working knowledge of governance concepts such as controls, auditability, monitoring, and risk management for artificial intelligence systems
Strong customer focus with demonstrated ability to translate user needs into simple, high-impact product experiences
Excellent written and verbal communication skills, including influencing without direct authority
Strong analytical skills with a track record of using data to prioritize, measure impact, and drive decisions
Proven ability to lead cross-functional teams and manage multiple initiatives with clear structure
Comfort working in fast-paced environments with changing priorities and iterative delivery expectations

Nice To Haves

Master of business administration or advanced degree in a related field
Experience in cards, payments, lending, or partner-based consumer financial products
Experience with software as a service products, data analytics products, or cloud-based platforms
Familiarity with experimentation, rapid prototyping, and product discovery methods
Experience designing operational workflows for frontline or back-office teams
Experience defining evaluation and quality frameworks for nondeterministic system behavior
Strong understanding of automation platforms and workflow orchestration patterns

Responsibilities

Engage business users and customers to understand needs, map pain points, and validate solutions through rapid testing and feedback
Co-develop the product vision, strategy, roadmap, and release plan for applied generative artificial intelligence use cases
Translate complex processes into clear responsibilities across automation agents, tools, and people, including exception paths and approvals
Build and manage a business-outcome-driven backlog focused on performance, accuracy, value, and user experience
Partner with engineering teams to define requirements, acceptance criteria, and iterative delivery milestones in an agile model
Embed responsible artificial intelligence practices from day one, including explainability, audit trails, testing, and control evidence
Drive alignment across business, finance, technology, architecture, operations, legal, risk, and compliance stakeholders
Define and track key performance indicators such as adoption, time saved, quality, accuracy, throughput, and operational risk exceptions
Lead change management with frontline and operations teams through training, enablement, communications, and feedback loops
Ensure solutions meet security, privacy, and regulatory expectations for data protection and usage
Monitor outcomes post-launch and continuously improve product performance, reliability, and usability